Enforcement Team Leader (Car Pound)

Adecco; Blyth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in England seeks an Enforcement Team Leader (Car Pound) to manage parking operations. This role includes overseeing vehicle removals, ensuring compliance with documentation, and supporting staff development. Candidates must have operational leadership experience and a strong focus on customer service. The position is fully office-based in Blyth, with a pay rate of £24.37 to £31.81 an hour for a 36-hour work week.

Qualifications

• Prior experience in operational leadership within civil enforcement.
• Proven team management skills with a focus on development.
• Strong commitment to customer service and compliance.

Responsibilities

• Oversee all aspects of the car pound and removal service.
• Lead and support staff responsible for removals and documentation.
• Ensure compliance with Council policies and statutory requirements.
• Make sure staff are equipped with necessary tools and PPE.
• Monitor service performance and produce reports for senior management.
• Maintain high standards of customer care.

Skills

Operational Leadership

Team Management

Customer Service

Compliance & Accuracy

Resource Management

Performance & Reporting

Tools

Handheld devices

Radio

Body-worn cameras

Printers

Job description

Client

Local Authority in Newham

Job Title

Enforcement Team Leader (Car Pound)

Pay Rate

£24.37 an hour PAYE / £31.81 an hour PAYE

Hours

36 Hours a week (Mon‑Fri) 9AM‑5PM

Duration

Initial 3 month contract

Location

FULLY OFFICE/ON SITE BASED (5 DAYS A WEEK) – DOCKSIDE, NEWHAM. ALL APPLICANTS MUST HAVE OWN VEHICLE

Overview

To lead on managing one of the following service areas of the parking operations service: On/Off Street civil enforcement, Senior Civil Enforcement Officers, Civil Enforcement Officers, CCTV operatives, or car pound and removal service. To provide staff, mentoring, training and development through one‑to‑ones and appraisals, ensuring all sickness and annual leave is managed and processed under the council's policies and procedures.

To support all staff ensuring that they are fully equipped, including the correct PPE, service equipment such as handheld, radio, bodywork camera and printer to enforce at all times and adhere to company policies and procedures, ensuring the customer is at the heart of everything we do.

Role Purpose

To lead and manage the Car Pound and Vehicle Removal Services within Parking Operations, ensuring efficient, compliant, and customer‑focused delivery.

Key Responsibilities

• Operational Leadership: Oversee all aspects of the car pound and removal service, including vehicle removals, storage, and release processes.
• Team Management: Lead and support staff responsible for removals and reconciliation of paperwork and payments. Provide mentoring, training, and development through one‑to‑ones and appraisals.
• Compliance & Accuracy: Ensure all documentation, payment reconciliation, and enforcement actions comply with Council policies and statutory requirements.
• Resource Management: Make sure staff are equipped with the correct PPE and operational tools (e.g., handheld devices, radios, body‑worn cameras, printers) to perform duties effectively.
• Performance & Reporting: Monitor service performance, address issues promptly, and produce accurate reports for senior management.
• Customer Service: Maintain high standards of customer care, ensuring transparency and fairness in all interactions.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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