Enforcement Officer

Videalert; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK enforcement services provider is seeking a DVLA Enforcement Officer in Reading to liaise with the public and manage enforcement actions. The role requires a Full UK driving license and excellent communication skills. The successful candidate will work in a dynamic environment, providing support, dealing with enquiries, and ensuring equipment readiness. Competitive pay, staff benefits, and comprehensive training are offered as part of this role, which also includes flexible shift patterns and opportunities for overtime.

Benefits

Competitive rates of pay

Staff benefits including retail discounts

Excellent reward & recognition scheme

Enhanced maternity & paternity package

First-class training & development opportunities

Pension scheme

Full uniform provided

Competitive days’ holiday including bank holiday

Regular overtime [optional]

Flexible shift patterns

Qualifications

• Full UK Driving Licence required.
• Previous experience in a similar role is ideal but not essential.
• Must have excellent communication and customer-focused skills.

Responsibilities

• Liaise with the public regarding clamping and fines.
• Advise on payment methods and issues regarding enforcement.
• Complete daily reports regarding activities.

Skills

Excellent communication skills

Self‑motivated

Customer focused

Ability to work shifts

Ability to work on own initiative

Education

Full UK Driving Licence

Job description

DVLA Enforcement Officer

Location: Reading

Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

What does a DVLA Enforcement Officer do?

• Liaises with members of the public and gives advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Works alongside other agencies when required, including Police, DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.
• Completes daily reports regarding activities.

What do you need to be a DVLA Enforcement Officer?

• Full UK Driving Licence
• Excellent communication skills
• Self‑motivated
• Customer focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential

What’s in it for you?

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
• Excellent reward & recognition scheme
• Enhanced maternity & paternity package [subject to eligibility criteria]
• First‑class training & development opportunities
• Pension scheme
• Full uniform provided
• Competitive days’ holiday including bank holiday
• Regular overtime [optional]
• Flexible shift patterns

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.

We are an equal opportunity employer and will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.