Energy Specialist RES - Kingswinford

E.O.N Worldwide; Kingswinford; Hybrid; GBP 24,000 - 31,000; Full time

Job summary

A dynamic energy provider is looking for an Energy Specialist in Kingswinford. In this role, you’ll take end-to-end ownership of the customer experience, delivering exceptional service during the energy revolution. Responsibilities include handling customer inquiries, advocating for customer needs, and continuously expanding your energy market knowledge. The ideal candidate is passionate about customer service and excels in problem-solving within a fast-paced environment. Opportunities for growth and a supportive workplace await you.

Benefits

Flexible and hybrid working options

26 days of holiday plus bank holidays

Generous pension contribution

Paid fertility and neonatal leave

Qualifications

• Passion for delivering an exceptional customer experience.
• Ability to maintain a positive attitude during challenging interactions.
• Great English communication skills, both written and verbal.

Responsibilities

• Take complete responsibility for each customer query from start to finish.
• Provide outstanding customer service both over the phone and via email.
• Act as the voice of the customer for continuous improvement.

Skills

Customer service excellence

Strong problem-solving skills

Effective communication

Team collaboration

Resilience

Job description

Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won't just wow our customers; you'll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.

We're looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you'll help our customers find easy-to-understand solutions to their complex problems.

Here's a taste of what you'll be doing:

• End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You'll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.
• Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.
• Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.
• Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training.
• Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.

Are we the perfect match?

• Passion for People: You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.
• Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.
• Agile Mindset: You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities.
• Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions.
• Team Collaboration: A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.
• Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer.

It would be great if you had:

• Previous Customer Service Experience: (Don't worry if you're new to energy, we'll provide full training!)

Here's what else you need to know:

• This role may close earlier due to high application volumes.
• Salary & Progression: The starting salary for this role is £24,983. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.
• Flexible & Hybrid Working: Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
• Benefits: We have won awards for our flexible and family friendly working ways. Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
• Holiday: 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? We guarantee time off work to celebrate your birthday.

Please note:

• DBS check and right to work: For successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
• Contract options: Full-time and part-time hours available between 9:00-5:00 Monday-Friday.

IMPORTANT INFORMATION

If you are invited to a Discovery Day, it will take place at our Kingswinford hub. Should your application be successful, the initial 8 week training will also be conducted at our Kingswinford hub. During this time you'll be fully equipped with the skills you'll need, and it's important that everyone is available for each day, and come into the hub for 3 days a week (Monday, Tuesday and Friday), of the 8 weeks training. The start date for this role is 16th February 2026. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave.

A place to be you

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better.