Energy Debt Enforcement Team Lead - Hybrid

So Energy; Manchester; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A progressive energy company is looking for a Residential Energy Enforcement Operations Team Leader in Manchester. This role involves leading a team to handle debt recovery processes while ensuring compliance with regulatory requirements and a customer-centric approach. The ideal candidate will have significant experience in debt collections, strong people management skills, and a passion for supporting customers in financial distress. The position offers hybrid working and a supportive workplace culture.

Benefits

Up to 10% performance bonus

Annual salary reviews

Enhanced family leave

Free eye tests

Access to mental wellbeing support

Qualifications

• 3+ years in debt collections, credit control or accounts receivable.
• Strong understanding of UK debt recovery processes and regulations.
• Proficiency with collections software and standard office tools.

Responsibilities

• Lead and manage a team of Enforcement Specialists.
• Oversee warrant application and execution processes.
• Ensure compliance with relevant laws and regulations.
• Monitor collections metrics and drive continuous improvement.

Skills

Debt collections experience

People management

Stakeholder management

Analytical skills

Empathy

Education

Experience in energy/utilities sector

Tools

CRM systems

Excel

Job description

A progressive energy company is looking for a Residential Energy Enforcement Operations Team Leader in Manchester. This role involves leading a team to handle debt recovery processes while ensuring compliance with regulatory requirements and a customer-centric approach. The ideal candidate will have significant experience in debt collections, strong people management skills, and a passion for supporting customers in financial distress. The position offers hybrid working and a supportive workplace culture.