Energy Contract Planner

Sureserve; Liverpool; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading compliance and energy services company in the UK is seeking Contact Centre Administrators to provide outstanding customer service and support for social housing clients. This role involves coordinating engineering tasks, managing customer complaints, and ensuring seamless operations. Ideal candidates will have experience in contract administration, excellent communication skills, and the ability to work under pressure. The company offers a competitive salary and numerous benefits, promoting diversity and inclusion in the workplace.

Benefits

Competitive salary

Contributory pension scheme

Life assurance

Generous holiday policy

Employee Assistance Programme (EAP)

Career growth opportunities

Qualifications

• Practical experience in contract administration, ideally within the gas or energy sector.
• Ability to manage multiple tasks simultaneously and prioritise effectively.
• Adaptable and flexible to deal with fast changing situations.

Responsibilities

• Coordinate and schedule engineering tasks for planned works and responsive repairs.
• Liaise with engineers to confirm availability and job completion timelines.
• Manage customer complaints ensuring swift resolution and maintaining satisfaction.

Skills

Contract administration experience

Excellent communication skills

Strong organisational skills

Problem-solving skills

IT literacy (MS Office)

Job description

A leading compliance and energy services company in the UK is seeking Contact Centre Administrators to provide outstanding customer service and support for social housing clients. This role involves coordinating engineering tasks, managing customer complaints, and ensuring seamless operations. Ideal candidates will have experience in contract administration, excellent communication skills, and the ability to work under pressure. The company offers a competitive salary and numerous benefits, promoting diversity and inclusion in the workplace.