Endoscopy Deputy Waiting List Manager

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare institution in Stoke-on-Trent is seeking an Endoscopy Deputy Waiting List Manager to support their booking team. The role involves managing operational activities, staff training, and ensuring high-quality patient care. Candidates should have prior experience in office administration within healthcare and possess excellent communication skills. The position offers a unique opportunity to develop within a respected healthcare trust.

Qualifications

• Two years' experience working in an office environment within a healthcare setting.
• Experience of staff management including staff rotas.
• Development and maintenance of robust systems for effective administration.

Responsibilities

• Manage the day to day activities of the Endoscopy Booking Office and Endoscopy Receptions.
• Assist in staff management including responsibility for staff rotas and payroll.
• Support improvements in waiting list management and performance.

Skills

Good communicator - written and oral

Ability to prioritise and organise work

Knowledge and experience of the Trust recording tools

Education

Educated to intermediate level eg: NVQ level 3, BTEC or equivalent

Tools

Microsoft Word

Excel

iPortal

Careflow

Intranet

Outlook

Job description

Go back University Hospital of North Midlands NHS Trust

Endoscopy Deputy Waiting List Manager

The closing date is 25 September 2025

An exciting opportunity has arisen to join our management team; this post is ideal for an enthusiastic and self-driven individual wanting to commence their career in a first line management position. The Endoscopy Deputy Booking Manager plays a crucial role in supporting the Endoscopy booking team in the efficient and effective operational management of resources in order to deliver continually improving high quality patient care.

The Deputy Waiting List Manager will deputise for the Endoscopy Operational Services Manager and cross cover the Endoscopy Utilisation Co-ordinator. A main focus of this role is to manage the day to day activities of the Endoscopy Booking Office and Endoscopy Receptions, its administration and clerical staff at both the Royal Stoke and County sites by providing supervision, on the job training and acting as a mentor to less experienced staff.

You will also support improvements in waiting list management and performance within the Endoscopy Booking Team and will work as part of a team working to tight deadlines whilst managing your own workload.

Team building skills are imperative, as is the needs to be self motivated with the ability to use your own initiative as and when necessary. You will be required to communicate with staff at all levels and offer solutions to ensure Endoscopy inpatient lists run smoothly and suit the service needs.

Main duties of the job

The post holder will have responsibility for ensuring that the Endoscopy Administration and Clerical services at both the Royal Stoke and County sites have sufficient cover to meet service demands to provide administrative support to the Endoscopy Department. To ensure the continuity of the Endoscopy Administration and Clerical service working practises across both sites.

The post holder will assist the Endoscopy Operational Services Manager with staff management which includes responsibility for staff rotas, payroll, maintaining absence records and appraisals, waiting list management, with a specific lead in 2WW Cancer Targets, Data Quality and Governance issues arising within the Endoscopy Administration and Clerical Services.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\'re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Qualifications or their equivalent

• Educated to intermediate level eg: NVQ level 3, BTEC or equivalent knowledge and experience
• Competent in the use of Microsoft Word, Excel, iPortal, Careflow and Intranet.
• Extensive knowledge and experience of Outlook diaries.

Work Experience

• Development and maintenance of robust systems to ensure effective administration and organisation.
• Experience of staff management including staff rotas.
• Two years\' experience working in an office environment within a healthcare setting.
• Experience of Management of Change issues.

Skills & Knowledge

• Good communicator - written and oral.
• Ability to prioritise and organise work to provide an effective quality of service.
• Knowledge and experience of the Trust recording tools for staff: EASY, Empactis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust