Endoscopy Booking Clerk

Oxleas NHS Foundation Trust; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS organization in Luton is seeking two motivated Booking Clerks to join their team. The role involves managing patient bookings and collaborating closely with the Endoscopy Administration Team. Successful candidates will demonstrate experience in administrative roles, particularly within NHS waiting lists, and must possess strong communication skills and the ability to work under pressure. The trust offers a supportive environment for career growth within the healthcare sector.

Qualifications

• Previous admin / clerical experience and evidence of competence in the role.
• Experience of working with NHS Waiting Lists is essential.
• Excellent telephone manner and written communication skills.

Responsibilities

• Booking patients within breach dates and correct pathways.
• Reporting any potential breaches to leads.
• Managing incoming telephone calls with courtesy.

Skills

Organisational skills

Interpersonal skills

Customer care

Teamwork

Ability to work under pressure

Education

Good Standard of Education (equivalent GCSE maths / English)

Evidence of further education (diploma, NVQ 3)

Tools

Patient Information Management System (IPM)

Electronic reporting scheduling system

Job description

Job overview

The Endoscopy Department Booking Office is seeking two motivated and detail-oriented Booking Clerks to join our welcoming team. You’ll work collaboratively with other administrative colleagues in a dynamic, fast-paced office environment, ensuring smooth and efficient patient bookings.

Main duties of the job

The post holders will be part of the Endoscopy Administration Team and be responsible for the administration and upkeep of the Luton Endoscopy waiting list and booking of patients within the breach dates and through the correct pathways.

The Booking Clerks will utilise the Patient Information Management System (IPM) to record waiting list information, whilst ensuring all patient information is up to date and any problems reported upwards.

The post holders will liaise closely with all Consultants and users of the Endoscopy Unit to ensure that good communication is in place and assist with the implementation of new guidelines and policies to ensure targeted are met in line with National and Local Guidelines.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

Responsible for the booking of patients within the breach dates and through the correct pathways depending on the triage of referral.

Report any potential breaches to the Administrative and Waiting List Leads.

To work closely with the Endoscopy Compliance Lead, supporting them with any administration tasks including audio typing and sending out of letters.

To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality.

Resolve enquiries from patients and provide advice, reassurance to patients, carers / relatives, who have concerns regarding appointments or procedures.

When instructed by the Administrative and Waiting List Leads and / or the Endoscopy Operational Compliance Manager, moving patient’s appointment due to unforeseen circumstances. If cancelled on the day of appointment, contact patients directly, making sure patients are offered a date within appropriate time frame.

To be responsible for ensuring that if a patient is unable to attend an appointment, the vacant slot is efficiently offered to another patient.

Person specification

Qualifications

Essential criteria

• Good Standard of Education (equivalent GCSE maths / English)
• Evidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3)

Desirable criteria

• ECDL (or equivalent experience)
• Database / audit skills qualification

Experience

Essential criteria

• Previous admin / clerical experience and evidence of competence of the role
• Experience of working with NHS Waiting Lists
• Customer care Experience
• Working on your own initiative

Desirable criteria

• Knowledge of electronic reporting scheduling system

Knowledge

Essential criteria

• Organisational skills and the ability to work independently and effectively within a management structure
• Excellent interpersonal skills and communication skills, both written and verbalExcellent telephone manner
• Understanding of waiting list management systems and knowledge of patient record systems

Personal Skills

Essential criteria

• Team focussed
• Able to work under pressure

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.