Endoscopy Admin Team Lead

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major healthcare provider in Stoke-on-Trent seeks an Endoscopy Admin Team Lead. This role entails supervising the reception team, managing inpatient lists, and providing quality service to patients. Ideal candidates will have customer service background, supervisory experience, and the ability to work under pressure. Qualifications include GCSE maths/English and NVQ in Business Studies. Flexibility to work evenings/weekends is required.

Benefits

Flexible working hours

Employee development packages

Work-life balance options

Qualifications

• Good communication skills to work with patients and staff.
• Ability to manage workload effectively.
• Flexibility to work evenings and weekends.

Responsibilities

• Supervise the Reception Team in the Endoscopy Department.
• Manage inpatient waiting list for the Endoscopy area.
• Support reception staff to achieve departmental targets.

Skills

Customer service experience

Supervisory experience

Data Quality knowledge

Ability to work under pressure

Education

Good standard general education GCSE and above in maths/English

NVQ in Business Studies or equivalent

Tools

Microsoft Packages

iPortal

Careflow

Job description

Go back University Hospital of North Midlands NHS Trust

Endoscopy Admin Team Lead

The closing date is 05 January 2026

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Main duties of the job

The Endoscopy Department is looking for a flexible, hardworking and enthusiastic individual, to provide a front line service to patients and staff.

The successful applicant will be working in a challenging environment requiring a high level of flexibility which will involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.

The role involves working to support the reception staff and the department to achieve our targets which are list utilisation and waiting list management of 2WW, Routine/Urgent diagnostics, and planned and surveillance targets.

The successful applicant is required to supervise the Reception Team/Endoscopy Booking Officers in the delivery of a comprehensive administration service to the Endoscopy Department. This will involve inpatient waiting list management for a specific area within Endoscopy in accordance with the Patient Access Policy and communicating appointment and admission related information to patients and carers as appropriate, also working closely with the Reception team of any issues that inhibits patient's pathway i.e. any staffing issues, cancelled list and delays.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Education and qualifications

• Good standard general education GCSE and above maths/English
• NVQ Business studies or equivalent

Experience

• Experience in a customer service environment
• Experience in an NHS organisation
• Experience using a range of IT systems - Microsoft Packages, iPortal, Careflow
• Supervisory - Team leader experience

Skills, ability and knowledge

• Knowledge of Data Quality
• Ability to work in a high pressured environment and meet deadlines.
• To have knowledge of Receptions and managing them.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust