End User Researcher

Gespreksleider Jacobs; Birkenhead; On-site; GBP 34,000 - 60,000; Full time

Job summary

A UK government agency is recruiting User Researchers at various levels (EO, HEO, SEO) to shape national digital services. This role focuses on applying user research methods, supporting inclusive practices, and providing insights that directly influence service design. Candidates should possess strong analytical and communication skills, with a commitment to accessible research. The position offers a salary range of £34,800 to £59,300, depending on grade, and is a permanent contract based in Birkenhead among other locations.

Benefits

Professional development support

Flexible working options

Qualifications

• Experience applying user research methods appropriately.
• Strong analytical and communication skills.
• Confidence in multidisciplinary, delivery-focused environments.

Responsibilities

• Support and deliver user research using various methods.
• Lead research for smaller services or components.
• Shape research strategy for complex services.

Skills

User research methods

Analytical skills

Communication skills

Multidisciplinary teamwork

Inclusive research commitment

Job description

HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly.

User research sits at the heart of that responsibility.

We're partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.

The role

These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy.

As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on gradep>

This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.

What You'll Be Doing

EO - Junior User Researcher

• Support and deliver user research using methods such as usability testing, interviews and surveys
• Assist with participant recruitment and research operations
• Communicate findings clearly and accessibly to delivery teams
• Support inclusive research involving users with diverse needs and abilities

HEO - User Researcher

• Lead research for smaller services or components of larger programmes
• Design and deliver research plans using appropriate methodologies
• Analyse and synthesise findings into actionable insights
• Build trusted relationships with stakeholders and advocate for user-centred design
• Mentor junior researchers and contribute to research standards

SEO - Senior User Researcher

• Shape research strategy for complex services and programmes
• Lead research planning and delivery aligned to organisational priorities
• Influence senior decision-making and challenge assumptions with evidence
• Translate research findings into strategic insight for service and policy design
• Line-manage and develop researchers, championing inclusive and high-quality research

What We're Looking For

These roles suit people who understand that research is a decision-making discipline, not a checkbox.

You'll Bring

• Experience applying user research methods appropriately and proportionately
• Strong analytical and communication skills
• Confidence working in multidisciplinary, delivery-focused environments
• A commitment to inclusive, accessible research

Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.

Locations, grades and package

• Grades: EO | HEO | SEO
• Salary: £34,800 - £59,300 (depending on grade)
• Contract: Permanent
• Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
• Roles available: 8
• Closing date: Monday 8 February, 23:55

Why HM Land Registry?

This is an opportunity to work at national scale, on long‑term services that matter. You'll be supported to develop professionally, work flexibly, and contribute to a public institution where user‑centred design genuinely shapes outcomes, not just language.

If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.