Employment Law Advice Helpdesk Team Leader

Morgan Philips Group; City Of London; On-site; GBP 63,000; Full time

Job summary

A leading recruitment firm in London seeks an Employment Law Advice Helpdesk Team Leader. In this role, you'll supervise and develop a team while delivering excellent service to union members. Your strong employment law knowledge and leadership skills will be essential to improve member services. This permanent position offers significant professional development opportunities in a customer-focused environment, making it an exciting career choice.

Responsibilities

• Deliver excellent service to union members.
• Involve in developing new services for the Member Contact Centre.
• Supervise, mentor, and develop a team of Employment Law Helpdesk Advisors.
• Ensure high quality advice and support to members.

Skills

Strong knowledge of employment law

Proven track record of leading a team

Ability to lead, motivate and develop team members

Experience in a customer or member service environment

Experience in a regulated/legislative environment

Experience of monitoring and reporting against SLAs and KPIs

Familiarity in dealing with complaints/complex queries

Experience of providing advice and support to customers

Experience in implementing or managing Contact Centre technology and processes

Job description

EMPLOYMENT LAW ADVICE HELPDESK TEAM LEADER - TRADE UNION

LONDON

£63,000 BASIC SALARY

PERMANENT ROLE

THE ROLE

Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader.

As a Team Leader within our client's Member Contact Centre you'll use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to union members.

In this role you'll have the chance to be involved in developing new services and to supervise, mentor and develop a team of Employment Law Helpdesk Advisors. We'll look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve the union's overall member service.

This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development.

ABOUT YOU

• Strong knowledge of employment law
• Proven track record of leading a team
• Ability to lead, motivate and develop team members
• Experience of working in a customer or member service environment
• Experience of working in a regulated/legislative environment
• Experience of monitoring and reporting against SLA's and KPI's
• Familiarity in dealing with complaints/complex queries
• Experience of providing advice and support to customers
• Experience in implementing or managing Contact Centre technology and processes

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.