Employment Coach & Job Readiness Advisor

Acorn Training Ltd; Daventry; On-site; GBP 28,000; Full time

Job summary

A leading training provider in the UK is seeking a skilled advisor to manage customer cases, offering guidance for sustainable employment. The role involves coaching clients and preparing job search materials while monitoring their progress. Candidates should have a NVQ Level 2 in customer service and a strong ability to work under pressure. This position offers an opportunity to make a significant impact in helping individuals return to work with competitive compensation in a supportive environment.

Qualifications

• Full NVQ Level 2 in customer service or related fields required.
• GCSE in English and Mathematics mandatory.
• Desirable qualifications include Level 3 IAG qualification.

Responsibilities

• Manage customer case load towards sustainable employment.
• Provide personalized advice and guidance sessions.
• Coach customers to promote positive behaviors.

Skills

Customer service skills

Ability to work under pressure

Teamwork

Problem-solving

Time management

Motivation

Proactivity

Education

Full NVQ Level 2 in customer service, business administration, accounting, or IT

GCSE in English Language and Mathematics

Level 2 IT Qualification (e.g., ECDL)

Job description

A leading training provider in the UK is seeking a skilled advisor to manage customer cases, offering guidance for sustainable employment. The role involves coaching clients and preparing job search materials while monitoring their progress. Candidates should have a NVQ Level 2 in customer service and a strong ability to work under pressure. This position offers an opportunity to make a significant impact in helping individuals return to work with competitive compensation in a supportive environment.