Employee Relations Specialist

Teleperformance SE; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading customer service company in the UK is seeking an Employee Relations Specialist to provide expert advice and manage complex employee relations matters. This role involves advising managers, supporting Employment Tribunal activities, and collaborating with HR and legal teams. A strong knowledge of UK employment law and excellent communication skills are required. The opportunity includes mentorship by experienced professionals and a chance to shape employee relations practices across the organization.

Benefits

Mentorship opportunities

Influence ER delivery at scale

Qualifications

• Proven experience in an Employee Relations or HR role with complex casework.
• Strong knowledge of UK employment law, including the Equality Act.
• Excellent communication skills with attention to detail.

Responsibilities

• Act as the first point of contact for managers on employee relations matters.
• Manage cases across disciplinary, grievance, and performance-related issues.
• Support Employment Tribunal activity and drafting settlement agreements.

Skills

Employee Relations

UK employment law

Advising and influencing

Communication

Time management

Job description

We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact.

Responsibilities

• Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice.
• Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues.
• Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation.
• Support the drafting and negotiation of settlement agreements.
• Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE.
• Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal.
• Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice.
• Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working.
• Champion efficient, streamlined, and people-focused ER processes.
• Takes initiative and works independently with confidence.
• Demonstrates compassion and empathy in every interaction.
• Is driven to achieve results and deliver excellence.
• Possesses exceptional influencing and negotiation skills.
• Embodies our company values in everything they do.
• Thrives in a team environment and builds strong relationships.
• Shows resilience, focus, and adaptability under pressure.
• Has the courage to challenge constructively and make sound decisions.
• Communicates clearly and effectively, both verbally and in writing.
• Manages time and priorities efficiently to meet deadlines.

Required Qualifications

• Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
• Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland).
• Confidence advising and influencing managers at all levels.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage competing priorities in a fast‑paced environment.

Experience Level (one of the following)

• 2+ years' ER specialist experience in a contact centre environment, or
• 3+ years' ER specialist experience in another fast‑paced industry, or
• 4+ years' HR generalist experience.

Desirable

• CIPD qualification (or working towards).
• Mediation training or accredited mediator status.
• Exposure to Employment Tribunal preparation or early conciliation activity.

Benefits

A chance to shape and influence how employee relations is delivered at scale across the organisation.