Employee Relations Manager

JR United Kingdom; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK organisation is seeking an experienced Employee Relations Case Manager. You will manage sensitive ER casework, engage with senior stakeholders, and provide expertise in UK employment law. The candidate should have a proven track record in complex case management and strong influencing skills. This role operates within a collaborative, high-performing national team and offers a competitive package.

Qualifications

• In-depth knowledge of UK employment law and HR best practice.
• Proven track record in managing sensitive, complex ER matters.
• Strong stakeholder management skills.

Responsibilities

• Lead complex case investigations and manage ER casework.
• Represent the organisation in conciliation and tribunal proceedings.
• Support cultural and behavioural improvements in the organisation.

Skills

Stakeholder management

Analysis and judgement

Knowledge of UK employment law

Complex case management

Education

CIPD Level 5

Formal legal/employment law qualification

Job description

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UK-Based | National Scope | Flexible Location | Competitive Package

A leading UK organisation operating in a complex, high-profile environment is seeking to appoint an experienced Employee Relations Case Manager to join a high-performing team.

The Role

You will act as a trusted, independent expert managing highly sensitive and business-critical ER casework across a large, unionised, and operationally diverse organisation. With direct influence on reputational risk, cost mitigation, and legal exposure, this is a role for a professional with credibility and gravitas.

You will:

• Lead complex case investigations, disciplinary appeals, whistleblowing matters, and executive complaints.
• Represent the organisation in Early Conciliation and Employment Tribunal proceedings, with settlement authority at judicial mediation stages.
• Engage with senior stakeholders including HR Directors, Group Legal, union representatives, and executive leadership.
• Identify trends and proactively support cultural and behavioural improvements.
• Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with stakeholders.
• Operate with autonomy while embedded within a highly collaborative and high-performing national team.
• Support with project work as required, including supporting change consultations and organisational design implementation.

The Individual

The successful candidate will be a seasoned ER practitioner with:

• In-depth knowledge of UK employment law and HR best practice.
• A proven track record in managing sensitive, complex, and high-stakes ER matters.
• Strong stakeholder management and influencing skills, including the ability to operate at executive level and with union representatives.
• Effective analysis, judgement and decision-making skills.
• Ideally CIPD Level 5 or a formal legal/employment law qualification.