Employee Relations Case Manager

NHS Property Services; Greater London; Hybrid; GBP 55,000; Full time

Job summary

A public sector health organization is seeking a Colleague Relations Case Manager in the Midlands. This role requires expertise in employment law and strong employee relations experience. You'll partner with managers to resolve complex cases, provide coaching, and ensure fair advice. The position includes a salary of £55,000 per annum, 27 days of holiday, and opportunities for hybrid working. If you're passionate about making a meaningful impact and thrive in a dynamic environment, we encourage you to apply.

Benefits

Car allowance

27 days annual leave

SMART pension (up to 6% employer contribution)

Learning & development opportunities

Wellbeing and flexible benefits package

Qualifications

• Proven experience in employee relations and case management.
• Ability to provide clear, balanced advice based on employment law.
• Skilled in coaching and influencing managers.

Responsibilities

• Partner and influence managers to resolve complex cases.
• Coach leaders for confident, values-led decisions.
• Provide balanced legal advice and support travel.

Skills

Strong ER / CR experience

Employment law knowledge

Calm, credible, solutions-focused approach

Comfortable with change and ambiguity

Education

CIPD Level 7 (completed or working towards)

Job description

Join our CIPD Award-Winning People Team as a Colleague Relations Case Manager based in the Midlands Region with weekly travel across the Midlands and occasional overnight stays

At NHS Property Services, we know our people are our greatest asset. Our CIPD award-winning team is leading the way in creating a workplace where everyone feels valued, supported, and empowered to thrive.

We’re looking for a Colleague Relations Case Manager who combines expert knowledge of employment law and employee rights with empathy, sound judgement, and a love of problem-solving. You’ll thrive in change, bring clarity to the grey, and build trust through fair and consistent advice.

What you’ll do

• Partner and influence managers across the Midlands to resolve complex colleague relations cases.
• Coach and guide leaders to make confident, values-led decisions.
• Provide clear, balanced advice grounded in employment law and best practice.
• Travel regularly, up to 3 times a week, to be a visible, proactive presence supporting our teams.

What we’re looking for

• Strong ER / CR and employment law experience
• CIPD Level 7 (completed or working towards)
• Calm, credible, and solutions-focused approach
• Comfortable with change, ambiguity, and transformation

What we offer

• £55,000 per annum + 27 days holiday + £3,000 car allowance
• 27 days annual leave + bank holidays (option to buy more)
• Car allowance & hybrid working
• SMART pension (up to 6% employer contribution)
• Learning & development through our Professional Excellence Framework
• Wellbeing and flexible benefits package

An organisation with a purpose

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!