Employee Benefits Administrator

IDEX Consulting; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm in the UK is seeking a detail-oriented Client Support Specialist to assist in servicing employee benefits arrangements. The candidate must have excellent client service skills and prior experience in PMI & Group Risk. You will work closely with client advisers to ensure exceptional service delivery. This role offers a competitive salary, private medical insurance, and a hybrid working model.

Benefits

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Fully funded training towards professional qualifications

Qualifications

• Previous employee benefits experience is essential for this role - PMI & Group Risk.
• Strong analytical skills to assist advisers with client recommendations.
• Ability to identify and escalate risks effectively.

Responsibilities

• Provide scheme support for Group Risk & Healthcare clients.
• Draft client-specific reports and correspondence.
• Liaise with insurers and other stakeholders for scheme smooth running.
• Research markets for insurer illustrations and technical information.

Skills

Excellent client service skills

Proficient IT skills in Microsoft Office

Excellent verbal and written communication

Experience in report and letter writing

Job description

Job Purpose

We are seeking a highly motivated and detail-oriented individual. In this fee-earning but non-advisory role, you will support our Client Advisers in servicing employee benefits arrangements, ensuring clients receive an exceptional standard of service.

Key Responsibilities

Client Services:

• Provide scheme support for Group Risk & Healthcare clients, delivering work to a high standard and within agreed timelines.
• Draft client-specific written reports and correspondence.
• Liaise with insurers, introducing firms, and other stakeholders to establish benefits in line with client requirements and ensure scheme renewals run smoothly.
• Research product markets and obtain insurer illustrations, technical information, and provider updates.
• Analyse data to assist advisers with client recommendations (for both establishment and renewal).
• Identify, log, and escalate risks, breaches, or errors, ensuring mitigation actions are implemented.

Key Skills and Experience

• Excellent client service skills - previous employee benefits experience is essential for this role - PMI & Group Risk
• Proficient IT skills in core Microsoft Office systems.
• Excellent interpersonal and communication skills, both verbal and written
• Experience of report and letter writing

Salary & Benefits

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependent)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave
• Fully funded training towards professional qualifications

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.