Empathetic Customer Care Champion

Yorkshire Building Society; Barnsley; On-site; GBP 18,000 - 25,000; Full time

Job summary

A prominent financial services provider in Barnsley is seeking a Customer Service Advisor to support members in identifying the right products and ensuring a positive experience. The role emphasizes a member-centric approach, requiring strong interpersonal skills and adaptability. The company offers flexibility in work hours, a comprehensive benefits package, and a commitment to inclusivity and personal development.

Benefits

25 days holiday plus Bank Holidays

Bonus of up to 15%

Pension contributions up to 11%

Access to private medical insurance

Discount portal access

Qualifications

• Strong interpersonal skills to support members and team.
• Ability to thrive in dynamic environments and embrace change.
• Dedication to continuous personal improvement.

Responsibilities

• Support members in finding suitable products and services.
• Facilitate support through various channels including branch and online.
• Contribute to team objectives and community events.

Skills

Empathy

Adaptability

Relationship management

Digital literacy

Aggressive self-development

Job description

A prominent financial services provider in Barnsley is seeking a Customer Service Advisor to support members in identifying the right products and ensuring a positive experience. The role emphasizes a member-centric approach, requiring strong interpersonal skills and adaptability. The company offers flexibility in work hours, a comprehensive benefits package, and a commitment to inclusivity and personal development.