Empathetic Banking Support Associate - Hybrid UK

2022 - Chief Operating Office; Leeds; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A prominent financial service provider in the UK seeks a Customer Support Associate to provide compassionate support to vulnerable customers. The role involves understanding individual needs, collaborating with internal and external teams, and delivering tailored assistance. Ideal candidates will possess strong communication and listening skills, along with experience in customer-facing roles. Benefits include 25 days of annual leave, private medical insurance, and opportunities for training and development.

Benefits

25 days holiday per year

Private medical insurance

Competitive pension

Performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Volunteering opportunities

Qualifications

• Experience supporting vulnerable customers with empathy and care.
• Strong communication and listening skills.
• Confidence in face-to-face and phone interactions.
• Flexible and adaptable to changing needs.
• Understanding of importance of performance and customer satisfaction.
• Awareness of policies and regulatory requirements.
• Strong organisational skills and self-motivation.

Responsibilities

• Understand and respond to customer needs, providing tailored support.
• Collaborate with colleagues and external third parties for customer support.
• Recognise when specialist input is needed and refer appropriately.
• Share knowledge to contribute to team success.
• Foster a supportive and collaborative team environment.
• Build strong relationships across the team and bank.

Skills

Experience supporting vulnerable customers

Strong communication and listening skills

Confidence in handling customer interactions

Flexible and adaptable approach

Understanding of policies and regulatory requirements

Strong organisational skills

Job description

A prominent financial service provider in the UK seeks a Customer Support Associate to provide compassionate support to vulnerable customers. The role involves understanding individual needs, collaborating with internal and external teams, and delivering tailored assistance. Ideal candidates will possess strong communication and listening skills, along with experience in customer-facing roles. Benefits include 25 days of annual leave, private medical insurance, and opportunities for training and development.