Emotional Wellbeing Practitioner

Kooth Digital Health; Remote; GBP 25,000 - 26,000; Full time

Job summary

A leading digital mental health platform is looking for an Emotional Wellbeing Practitioner to provide digital support to young people, ensuring a safe online community. This role involves risk management, moderation, and content creation aimed at encouraging peer support. Working remotely, the successful candidate will contribute to a mission of enhancing mental health well-being for children and young adults, with flexible hours and extensive professional development opportunities.

Benefits

Competitive Salary up to £25,207

36 days annual leave

Yearly professional training programmes

Pension contributions

Comprehensive health plan

Life assurance

Flexible working hours

Qualifications

• Degree in youth work, social care, or mental health related fields is essential.
• Demonstrated professional training in mental health support.
• Knowledge of child protection and safeguarding policies.

Responsibilities

• Offer digital emotional well-being support to children and young people.
• Moderate and manage risk associated with user content.
• Create content to encourage peer support in the online community.

Skills

Knowledge of safeguarding policies

Ability to engage with service users

Risk management skills

Effective communication

Understanding of mental health issues

Education

Degree in relevant subject or equivalent qualification

Job description

Job Title: Emotional Wellbeing Practitioner

Reports to: Team Manager

Direct Reports: None

35 hours per week or 26 hours a week

Start date - February and March

Please note we are offering 6 month contracts at this time

• This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self‑help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

Offer digital emotional well‑being support to children and young people, and moderate service user content to ensure the online community is a safe and confidential environment.

Main Responsibilities

Offering digital emotional wellbeing support to CYP

• Providing text‑based online support and advice to children and young people within the iThrive Clinical & Operational model
• Assessing and management of risks and needs of each person you speak to
• Appropriately signposting and referring
• Provide support through drop in chats and messaging to help with physical, emotional and mental health issues and distress

Moderation of service user submitted content, journals and goals

• Moderating service users submitted content following policies and procedures.
• Moderating journals and goals
• Assessing and initial risk management of content, journals and goals
• Appropriately signposting and encouraging engagement relevant to presenting issues.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding, and data protection legislation

Creating content to promote peer support

• Create content to encourage peer to peer support following guidance on planned themes and topics
• Following a schedule to ensure content meets deadlines
• Ensure content meets Kooth community boundaries and follows policies and procedures

Facilitate, support and moderate Live Forums

• Support, moderate and facilitate live forums
• Work in partnership with other moderators undertaking the different roles
• Assess and management of risk of services users presenting with safeguarding concerns during a live forum ensuring correct policies and procedures are followed where necessary.

Attending inhouse clinical support and training

• Attend and effectively contribute to internal clinical support
• Commit to our mandatory in‑house training and continuing professional development opportunities.

Attending management supervision and meetings

• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
• Maintain accurate information about shift duties and activity via the scheduling and rota system

Requirements

Essential

• Degree in a relevant subject such as youth work, social care, mental health nursing, counseling, social work, psychology or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well‑being or mental health difficulties
• Working knowledge and understanding of safeguarding and child protection policies and legislation.

Desirable

• A relevant professional mental health qualification and demonstrable experience
• Ongoing specialist training in Mental Health
• Suicide Prevention and Self‑Harm Mitigation Training
• Safeguarding and risk management interventions training
• Training In Child Protection

Personal And Clinical Skills

• Knowledge of the purpose of moderating service user submitted content
• Knowledge of the benefits and constraints of an anonymous digital online community
• Ability to review and edit submitted content to meet community boundaries
• Ability to recognise, acknowledge and respond to issues of equality, diversity and inclusion pertinent to service user submitted content and online support
• Ability to use effective language and communication processes relating to colleagues and service users
• Ability to recognise when content, journals and goals present with safeguarding concerns
• Knowledge of the practitioner self‑care and well‑being
• Ability to identify, acknowledge and respond to existing and/or emerging risk when moderating content
• Knowledge of signposting pathways
• Ability to engage with Service Users through messaging personalised Presenting Issues
• Ability to research topic areas when creating content
• Ability to make use of appropriate clinical support for online working
• Risk management skills

Working Hours

• We offer contracts of 26 hours or 35 hours (full‑time). 35 hours is full‑time.
• The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun). Shifts consist of 6 hour and 8 hour shifts, and include weekend working (Friday, Saturday, Sunday 5-10pm).

Our Current Rota Options Are As Follows

35 Hour

Option A

• Mon - 2:30pm - 10pm
• Tue - 12:30pm - 8pm
• Wed - 2:30pm - 10pm
• Thu - 12:30pm - 8pm
• Sun - 5pm - 10pm

Option B

• Tue - 2:30pm - 10pm
• Wed - 12:30pm - 8pm
• Thu - 2:30pm - 10pm
• Fri - 12:30pm - 8pm
• Sat - 5pm - 10pm

26 hour

Option C

• Mon 3pm - 10pm
• Tue 3pm - 10pm
• Fri 1pm - 8pm
• Sat 5pm - 10pm

Option D

• Tue 3pm - 10pm
• Wed 1pm - 8pm
• Thu 3pm - 10pm
• Sat 5pm - 10pm

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well‑being, and work‑life balance.

• Competitive Salary: Dependant on experience up to £25,207 (full‑time equivalent) pro‑rata if part‑time
• Generous Annual Leave: Enjoy 36 days of annual leave, including public holidays
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards
>Health and Well‑being: Prioritize your health and well‑being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations
• Life Assurance: Gain peace of mind knowing you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work‑life balance that suits your needs and maximizes your productivity
• Lifestyle Benefits: Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances
• Clinical Supervision and in‑house clinical support: All paid for and monthly

If you're seeking a stimulating career where your well‑being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

Request For Reasonable Adjustments

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job‑related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced DBS check.