Emergency Services Receptionist

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Plymouth; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in the UK seeks an Emergency Services Receptionist (Band 2) to join their expanding team. The role involves assisting in the administration within a fast-paced environment, requiring strong customer service skills, accuracy in data entry, and the ability to multitask. Candidates must have GCSE Maths and English, and previous relevant experience is essential. This is a full-time, permanent position with a salary of £24,465 per year.

Qualifications

• Previous experience in a similar role is essential.
• Previous experience working with the general public is required.
• Ability to travel between multiple sites as needed.

Responsibilities

• Receive and welcome patients and relatives at the department.
• Book in patients using Nervecentre and ensure documents are available.
• Manage sensitive patient information accurately.

Skills

Customer service experience

Keyboard skills

Ability to multitask

Attention to detail

Education

GCSE Maths and English grades 4-9 (A-C)

NVQ Level 2 in relevant subject or equivalent

Tools

Microsoft Office

Patient management systems

Job description

Overview

Emergency Services Receptionist – Band 2

An exciting opportunity to join our expanding team of Band 2 receptionists within the Emergency Services at UHP. Assisting in the administration for the reception areas in the Emergency Services, this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy, fast-paced environment. The ability to observe patient confidentiality and maintain a professional manner are essential. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative. There is 1 position available for 37.5 hours per week on a 24/7 rota, including nights and weekends. This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge. For an informal chat or to discuss the position in more detail please contact Chelsea Harris, Operational & Quality Lead, via 01752 438132.

Preference will be given to internal Trust staff, as well as "Priority" and "At Risk" status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Responsibilities

• Registration of patients, booking patient appointments, and other administration duties.
• The reception is a 24-hour service and the post-holder will be expected to cover shifts which will include evenings, nights and weekends.
• Reception Duties: receive and welcome patients and relatives to the department and direct to the waiting area.
• Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.
• Confirm with patients all demographic details during booking in; understand the importance of accurate data entry; handle sensitive information and support patients with mental/physical needs or under the influence of alcohol or drugs.
• Escalate concerns to the triage nurse when required (e.g., chest pain, stroke symptoms, shortness of breath).
• Complete the assault screen for external auditing.
• Access and share care plans with authorised clinicians for patients who are vulnerable, at risk or frequent attenders.
• Understand the process of booking in overseas patients.
• Use SALUS to print wristbands and for transfer/discharge of patients.
• Book in unknown patients using the unknown patient process.
• Ambulance Corridor: be prepared to witness distressing situations; book in patients on an ambulance corridor, working with colleagues from SWAST to obtain correct information, ensuring ambulances are booked in within a 15 minute target.
• Pre-register patients suffering from stroke symptoms; pre-register patients categorised by a clinician as ED, hospital, or code red trauma.

Ambulance Corridor

• Postholder must be prepared to witness distressing situations.
• Book in patients on an ambulance corridor, working with colleagues from SWAST to obtain the correct information. Ensure ambulances are booked in within a 15 minute target.
• Pre-register patients suffering from stroke symptoms and pre-register patients categorised as ED, hospital, or code red trauma.

Person Specification

Qualifications

Essential

• GCSE Maths and English grades 4-9 (A-C)
• NVQ Level 2 in relevant subject or equivalent demonstrable experience

Desirable

• European Computer Driving Licence

Knowledge & Experience

Essential

• Previous demonstrable experience within a similar role
• Previous demonstrable experience working with the general public, in a customer-oriented role

Desirable

• Similar clerical demonstrable experience within a healthcare organisation
• Previous demonstrable experience using patient management systems

Aptitude & Abilities

Essential

• Numerate, literate
• Good computing skills, including email and Microsoft Office
• Able to enter data accurately onto the computer
• Ability to work well within a busy environment
• Ability to travel between sites

Details

• Date posted: 15 September 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year Per Annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 216-CB-M7457451
• Job locations: Derriford Hospital, Plymouth, PL6 8DH

Job Description & Requirements

Job responsibilities

• Reception Duties: To receive and welcome patients and relatives to the department and direct to the waiting area.
• Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.
• Ensure accurate data entry of demographic details; manage sensitive information and support patients with barriers to understanding.
• Escalate concerns to triage nurse when required (e.g., chest pain, stroke symptoms, shortness of breath).
• Complete the assault screen for external auditing.
• Access and share care plans with authorised clinicians for vulnerable, at-risk or frequent attenders.
• Understand the process of booking in overseas patients.
• Use SALUS to print wristbands and for transfer/discharge of patients.
• Book in unknown patients using the unknown patient process.

Disclosure and Sponsorship

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check with the Disclosure and Barring Service (DBS).
• Applications from job seekers who require skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Additional information: from 6 April 2017, skilled worker applicants may need to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years; see guidance on overseas criminal records checks.

Employer details

Employer: University Hospitals Plymouth NHS Trust

Address: Derriford Hospital, Plymouth, PL6 8DH

Employer's website: https://www.plymouthhospitals.nhs.uk/