Emergency Department Tracker

NHS; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare facility in Southampton is seeking a dedicated professional for the Emergency Department. You will be responsible for ensuring that patients navigate their care seamlessly and will collaborate with multidisciplinary teams. The ideal candidate will have strong communication skills, experience in administration, and a background in a clinical environment. Embrace this opportunity to contribute to patient care while enjoying a supportive work environment with excellent benefits.

Benefits

Minimum of 35 days paid holiday (pro rata)

Generous pension scheme

NHS discounts

Qualifications

• Experience of working within a multidisciplinary team.
• Ability to communicate sensitive information to all levels.
• Experience working in a clinical hospital environment.

Responsibilities

• Ensure patients experience a streamlined journey through the emergency department.
• Work with a multitude of professions to meet quality targets.
• Be physically able to assist with moving patients.

Skills

Good communication skills

Customer service experience

Data input and administration

Good IT skills

Knowledge of medical terminology

Education

Educated to NVQ3/Diploma standard

GCSE or equivalent in English and Mathematics

Tools

Microsoft Office packages

Job description

Go back University Hospital Southampton NHS Trust

Emergency Department Tracker

The closing date is 06 January 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

You will be responsible for ensuring that patients experience a co-ordinated and streamlined journey through the emergency department, support patient flow and prevent unnecessary delays.

You will provide a comprehensive and patient-centre administration ensuring that clinical systems are accurate and reflect the patients journey in real time. In addition to this you will work with a multitude of professions both within and outside of the department (such as clinicians, nursing staff, therapy staff, managers, bed managers and patient transport) to ensure quality indicators and required targets are met.

You will need to be able to concentrate for periods of time, use clinical systems and physically move around the emergency department, at times assisting with moving patients on trollies or beds to other areas to meet the needs of the service.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job responsibilities

You will need to be able to work weekends, concentrate for extended periods, and be physically able to move around the department and assist with moving patients on trollies to admitting wards on occasions. Please view the attached Job Description and Person Specification for further details.

Person Specification

Qualifications, knowledge and experience

• Educated to NVQ3/Diploma standard or relevant equivalent experience
• Good general educational standards including GCSE or equivalent in English and Mathematics
• Experience of working within a multidisciplinary team
• Experience in a customer facing role/general public
• Ability to communicate to all levels of personnel and patients, often dealing with sensitive information.
• Experience of data input and administration
• Good IT skills including working knowledge of Microsoft Office packages
• Knowledge of medical terminology
• Awareness of the Trust Performance objectives
• Practical knowledge of Trust systems
• Experience working in a clinical hospital environment
• Understanding of emergency patient pathway (A&E Clinical Quality Indicators)
• Patients first
• Working together
• Always improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust