Emergency Department Receptionist | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large healthcare provider in the UK is seeking an enthusiastic Emergency Department Receptionist to join their team. In this role, you will welcome patients, register them using electronic systems, and ensure data quality. The position requires excellent communication skills and the ability to work in a fast-paced environment, as well as flexibility to adapt to the operational needs. The successful candidate will be expected to work various shifts, as the services are available 24/7. Training and development opportunities are provided for career growth.

Benefits

High-quality training and development opportunities

Qualifications

• Highly motivated individual who adapts well to changing environments.
• Experience in administrative roles is an advantage.

Responsibilities

• Welcome and assist patients and visitors to the department.
• Register patients using our electronic system.
• Maintain data quality and ensure correct data input.
• Work flexibly across all Emergency Care Services.

Skills

Excellent communication skills

Ability to work both independently and as part of a team

Strong organizational skills

Proficiency in data entry and electronic systems

Job description

Overview

A&E provides care for those in the community / care homes with life‑threatening emergencies, as well as minor injuries. An exciting opportunity has arisen for Administrators to join our ever‑expanding and dynamic departments. The role will involve registering patients who self‑present to the hospital, directed by 111 or arrive by ambulance, as well as completing coding and ensuring data quality. In addition, the role will involve undertaking administrative tasks set by the Senior Team. We are looking for an individual who is highly motivated, uses initiative, adapts well and enjoys working both as part of a team and independently. Communication with patients, relatives, external organisations and fellow staff members is an essential quality for this role.

All areas of Emergency Care are currently 7 days per week, 24 hours a day. A Band 3 Emergency Department Receptionist is expected to work a combination of all shift patterns. The service areas and operating hours are subject to change based on service demand and developments.

The Urgent Treatment Centre and SDEC (Same‑Day Emergency Care) provide fast medical treatment and advice, and same‑day care for patients who would otherwise be admitted. These services are supported by a multidisciplinary team including consultants, Advanced Clinical Practitioners, Junior Doctors, Nurses, Emergency Department Technicians, Clinical Support Workers and administrative staff.

Bedfordshire Hospitals NHS Foundation Trust delivers services to a population of around 700,000 people across Bedford and Luton, offering key services such as A&E, Obstetrics‑led Maternity and Paediatrics. As a large NHS Trust, we provide high‑quality training and development to help staff grow their careers and maintain cutting‑edge facilities.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required, and vacancies may close prior to the advertised closing date when a sufficient number of applications have been received.

Key Responsibilities

• Welcome patients and other visitors to the department, ascertain their reason for attendance and provide guidance, information or assistance as appropriate.
• Work flexibly across all of the Emergency Care Services.
• Prioritise a busy workload in the reception areas.
• Book out‑patient clinic appointments following the correct process and procedures.
• Register patients using our electronic system.
• Ensure data input is correct and data quality is maintained.
• Access patients’ summary care records and transfer the data accurately onto our electronic systems.
• Report or escalate any system or procedural issues.

This advert closes on Friday 12 Dec 2025.