Emergency Department Receptionist

Manchester University NHS Foundation Trust; Manchester; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A leading NHS Trust in Manchester seeks an Administrator to join their busy team. The role requires excellent communication skills, a strong initiative, and a commitment to customer care. You will operate within established policies in a 24/7 environment, with varied shift patterns. Training and development opportunities will be provided in a dynamic health care setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong initiative, drive, and enthusiasm.
• Commitment to delivering high standards of customer care.

Responsibilities

• Operate within clear policies and reflect high-quality customer care.
• Work flexibly as part of a 24/7 facility.

Job description

Overview

Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care?

We are one of the country\'s leading Major Trauma Centers and, accordingly, always at the forefront of new and exciting opportunities within the NHS. We are one of the busiest departments in the North West, seeing over 100,000 new patients per year. Supported by an exceptional clinical team, we are committed to improving current working practices and embracing change and development. We are looking for an Administrator who embraces change and wants to join a diverse team in a busy but rewarding department where you can work independently and as part of the multidisciplinary team.

Role and responsibilities

• Operate within the clearly defined limits of our policies, procedures, protocols and guidelines, aiding the smooth running of the CSU and reflecting high quality customer care in all daily activities.
• Be part of a 24/7 facility and work flexibly on a rota system that can change at short notice due to short notice absence or department needs.

Training and development

All training required to undertake the post will be provided, in addition to support for your personal and professional development. You will have the opportunity to access relevant training such as ECDL and NVQ Level 2 in healthcare administration/supervisory skills through our appraisal process.

Hours and shifts

The department is open 24 hours a day, 7 days a week, 365 days a year. You will need to be flexible in your approach to working hours and can expect early shifts (approximately 7am to 3pm), late shifts (approximately 2pm to 10pm) and overnight shifts (approximately 9pm to 7:30am).

About MFT

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and operates on a scale beyond many NHS Trusts. We are developing an exceptional integrated health and social care system for the 1 million patients who rely on our services each year, bringing together 10 hospitals and community services across Manchester, Trafford and beyond. We champion collaborative working and transformation, encouraging our 30,000 workforce to pursue ambitious goals.

Digital and research environment

We have created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and to drive research and innovation through the introduction of Hive, our Electronic Patient Record system launched in September 2022. We are a major academic Research Centre & Education provider with a robust infrastructure to support high-quality research programmes. We are also progressing with our Green Plan to make healthcare more sustainable.

Culture and equality

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, and protect your health and wellbeing as we shape the future of our organisation together.