EMEA Technical Support Specialist - Remote

Draftable; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading software company is seeking a Technical Customer Support Specialist to provide first-line technical support for its EMEA customers. This role involves diagnosing complex technical issues, guiding customers through resolutions, and maintaining knowledge base documentation. Ideal candidates have over 5 years in technical support, excellent communication skills, and familiarity with desktop software. The position is remote with a competitive salary range of GBP 40,000 to 55,000, depending on experience.

Qualifications

• 5+ years in a technical support role supporting software products.
• Ability to troubleshoot complex issues and guide customers.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first-line technical support via various channels.
• Diagnose technical issues and guide customers through solutions.
• Create and improve knowledge base articles and customer documentation.

Skills

Technical troubleshooting

Communication skills

Customer empathy

Desktop software expertise

Documentation writing

Tools

Zendesk

Jira

MSI installers

API knowledge

Job description

A leading software company is seeking a Technical Customer Support Specialist to provide first-line technical support for its EMEA customers. This role involves diagnosing complex technical issues, guiding customers through resolutions, and maintaining knowledge base documentation. Ideal candidates have over 5 years in technical support, excellent communication skills, and familiarity with desktop software. The position is remote with a competitive salary range of GBP 40,000 to 55,000, depending on experience.