EMEA Payments Specialist — Hybrid (Customer Care)

Adecco; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading employment consultancy is seeking a Payments Associate in London to enhance their customer services team. The role involves addressing payment-related inquiries and conducting investigations regarding payment issues. Ideal candidates should have a solid background in commercial payments, multitasking abilities, and a passion for delivering exceptional customer service. The position is hybrid and requires strong attention to detail. Join this dynamic team and make a difference in customer interactions.

Qualifications

• Solid background in commercial payments or payment investigations.
• Passion for customer service through various communication channels.
• Ability to thrive in a fast-paced, demanding environment.

Responsibilities

• Conduct thorough investigations into payment issues.
• Review outstanding Nostro Breaks for timely resolution.
• Execute daily Cash Pooling operations for EMEA customers.
• Process various retail banking products.
• Produce audit letters on behalf of customers.
• Manage RMA Administration tasks.
• Participate in User Acceptance Testing (UAT).

Skills

Customer service

Attention to detail

Multitasking

Job description

A leading employment consultancy is seeking a Payments Associate in London to enhance their customer services team. The role involves addressing payment-related inquiries and conducting investigations regarding payment issues. Ideal candidates should have a solid background in commercial payments, multitasking abilities, and a passion for delivering exceptional customer service. The position is hybrid and requires strong attention to detail. Join this dynamic team and make a difference in customer interactions.