EMEA IT Operations Team Lead - White-Glove Support

Taylor James Resourcing; Greater London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A financial services organization in Greater London is seeking a Senior Credit Controller to lead the EMEA IT Operations Support team. The ideal candidate must possess a degree in Accounting and previous experience in IT leadership, providing high standards of support. This role emphasizes customer service, team development, and effective management of user incidents. The salary range is between £65,000 to £70,000 per annum, and the company fosters a collaborative environment focusing on continuous improvement.

Qualifications

• Experience in managing a customer-facing IT support team.
• Knowledge of ServiceNow or similar ITSM tools.
• Passion for customer service and continuous improvement.

Responsibilities

• Manage the EMEA Operations Team and ensure a high standard of IT support.
• Lead by example and track key performance indicators.
• Work with IT Manager to identify trends and potential improvements.

Skills

Customer oriented

Leadership

IT Support

ServiceNow ITSM

Education

Degree in Accounting

Tools

VMWare ESXi

Microsoft 365

Azure Active Directory

Job description

A financial services organization in Greater London is seeking a Senior Credit Controller to lead the EMEA IT Operations Support team. The ideal candidate must possess a degree in Accounting and previous experience in IT leadership, providing high standards of support. This role emphasizes customer service, team development, and effective management of user incidents. The salary range is between £65,000 to £70,000 per annum, and the company fosters a collaborative environment focusing on continuous improvement.