EMEA Enterprise Customer Success Lead (Remote)

Viafoura; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading engagement solutions provider is seeking an Enterprise Customer Experience Manager to oversee customer engagement and drive customer success. The role involves implementing strategic initiatives to enhance customer value and ensure successful adoption of solutions. The ideal candidate should have over 5 years of experience in customer success or account management, coupled with strong leadership and communication skills. This position supports remote work, providing flexibility for candidates.

Qualifications

• 5+ years of experience in customer success or account management.
• Strong leadership and communication skills.
• Ability to navigate complex customer relationships.

Responsibilities

• Oversee customer success and drive customer engagement.
• Implement strategic initiatives to enhance customer value and ensure successful adoption of solutions.

Skills

Leadership skills

Communication skills

Relationship management

Job description

A leading engagement solutions provider is seeking an Enterprise Customer Experience Manager to oversee customer engagement and drive customer success. The role involves implementing strategic initiatives to enhance customer value and ensure successful adoption of solutions. The ideal candidate should have over 5 years of experience in customer success or account management, coupled with strong leadership and communication skills. This position supports remote work, providing flexibility for candidates.