Data Centre - FM Lead

Jll; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global real estate firm is seeking an experienced Data Centre operations professional to manage their EMEA Data Centre FM Services business. The role involves strategic planning, operational management, and the negotiation of contracts to enhance service delivery. The ideal candidate will have a robust background in Data Centre operations and possess strong commercial and relationship management skills. A proactive approach and the ability to work under pressure are essential. This position offers an opportunity to shape the future of the Data Centre sector.

Qualifications

• Successful track record in large Data Centre operations.
• Extensive experience in contract negotiation and business development.
• Strong commercial understanding of the Data Centre sector.

Responsibilities

• Lead operational management of Data Centre FM services.
• Develop high-level customer relationships and deliver service excellence.
• Manage financial and asset performance targets.

Skills

Contract negotiation

Business development

Data Centre sector knowledge

P&L management

Effective communication

Team management

Job description

JLL EMEA is targeting the Data Centre market as a strategic growth opportunity. As part of the development growth plan, encompassing many of JLLs capabilities including Capital Markets, Agency, Consulting, Project and Development Services (PDS), Energy and Sustainability, and Critical Environment Management, JLL is seeking to hire an experienced Data Centre operations / FM professional to lead the development and operational management of our EMEA Data Centre FM Services business.

• Being the market face of JLL EMEA Data Centre FM services, nurturing relationships with existing and new customers, and the Data Centre market ecosystem.
• Operational responsibility for Data Centre FM service delivery.
• Providing technical advice and expertise to Corporate Solutions Sales leads, Account Directors and clients.
• Driving increased revenue and profitability from Data Centre related activity.
• Contributing to the development and growth of JLL EMEA full-service Data Centre practice, including strategic planning, winning new business, recruiting and developing JLL technical capability / talent, and enhancing JLL brand position in the Data Centre market.

Key Responsibilities

• Strategic Planning and Review: business plans, customer relationship development, KPI and financial performance metrics, succession plans.
• Quality and Safety Management: create a culture of quality and innovation, lead by example in all activities through exceptional standards, ensure mandatory processes are compliant.
• People Management: team skills, motivation and ability, be visible to the team, train, develop, induct and mentor direct reports.
• Customer Relations: represent JLL in a professional and credible manner both internally and externally, build and develop high-level customer relationships, deliver service excellence, be accessible and responsive to customers, organise and attend high level social or networking events.
• Business Development and Marketing: engage during tender/bid activity including sales and operational resourcing, document review and commercial sign off, keep pipeline activity accurate and of suitable quality/volume to enhance business growth.
• Operational Management: review contract performance and site standards front and back of house, lead mobilisation and transition activity, manage suppliers and any arbitration or disputes professionally, work closely with procurement to maximise use of preferred suppliers with back-to-back performance focused contracts.
• Financial & Asset Management: ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising service standards or customer relationships.

Additional Support Roles

• Corporate Solutions Accounts Teams, Country Teams and Service Lines for Data Centre requirements and contribute to growth of Country and EMEA business lines through sourcing new business and growing accounts /expanding our services.
• Leading pitches and presentations.
• Providing advice about country and regional capabilities.
• Providing assistance to in-country teams on corporate client delivery needs.
• Managing framework and regional non-framework repeat clients.
• EMEA escalation and issues resolution for projects and accounts.
• Work with the Business Development Marketing resource producing marketing materials (statistics, data, pricing, newsletters) and manage development of new materials.
• Manage relationships and build credibility of the JLL Data Centre practice team across EMEA (internally and externally).
• Develop new opportunities across JLL services (e.g., PMO, PM, Cost Management, FM Critical Environment M&E, Energy and Sustainability, etc.).

Qualifications

• Successful track record in running medium to large Datacentre operations.
• Extensive experience in contract negotiation & business development.
• Knowledge of and relationships in the Data centre specialist service provider ecosystem.
• Experience of operating within matrixed and integrated teams.
• Strong commercial understanding of the Data Centre sector, Enterprise, Hyperscale, Colo.
• International network in the hyperscale and enterprise space.
• Ability to engage with CEO/CTO/COO/CIO levels of client organizations and build long-term relationships.
• An entrepreneurial approach is key.
• M&E background is critical.
• International experience.

Desired Attributes

• Highly adaptable, able to work calmly under pressure.
• Able to communicate effectively in English (written and verbal).
• Able to work alone (self-starter) and in a team(s).
• Able to deal with ambiguity; working with limited information.
• Able to operate at macro and micro levels to problem solve.
• Able to understand differences in operations (internal and external) and come up with / drive teams to deliver optimal solutions.
• Able to develop strong relationships and operate effectively in a matrix organisation to support clients / get things done.
• Strong P&L management.
• Strong organisational, planning, and multi-tasking skills.
• Effective team management (leading pitches, driving delivery through influence, etc.).
• Commitment to collaboration and teamwork.
• Excellent people skills.

The successful candidate shall be a flexible and proactive individual able to work under their own initiative with a high degree of energy, assertiveness, and creativity.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

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