EMEA Cybersecurity SaaS CSM (Remote)

Altura Partners Ltd; Remote; GBP 61,000 - 80,000; Full time

Job summary

A growing cybersecurity company is seeking a Customer Success Manager for EMEA, focusing on customer outcomes, renewals, and relationship management. You will manage a portfolio of clients, ensuring they derive maximum value from the platform. Required qualifications include 5+ years in B2B SaaS Customer Success, negotiation experience, and the ability to engage with technical stakeholders. This role offers flexible home working, with travel across EMEA as necessary.

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS.
• Proven track record of owning and closing renewals, including negotiation.
• Comfortable working from home with high ownership and structure.

Responsibilities

• Own customer outcomes and take full accountability for customer health.
• Lead renewals from negotiation to signed order.
• Deliver clear platform walk throughs and best practice sessions.

Skills

Customer Success Management

Relationship Building

Data Analysis

Negotiation

Tools

CRM Systems

Success Tools

Job description

A growing cybersecurity company is seeking a Customer Success Manager for EMEA, focusing on customer outcomes, renewals, and relationship management. You will manage a portfolio of clients, ensuring they derive maximum value from the platform. Required qualifications include 5+ years in B2B SaaS Customer Success, negotiation experience, and the ability to engage with technical stakeholders. This role offers flexible home working, with travel across EMEA as necessary.