EMEA Customer Success Leader - Drive Value & Adoption

Highspot; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sales enablement company in Greater London is seeking an experienced Customer Success Manager to enhance customer satisfaction and retention. This role involves managing customer relationships, understanding needs, and driving product adoption for optimal client value. Candidates should have 3-5 years of relevant experience, strong communication skills, and a passion for customer advocacy. This position offers competitive benefits and a flexible work environment.

Benefits

Competitive compensation including equity

Flexible Leave Balance

Holiday week off between Christmas and New Year

Private medical insurance for dependents

Income protection insurance

Quarterly Recharge Fridays

Qualifications

• 3-5 years of consulting, services, customer success, or account management experience.
• Proven ability to consult with customers at all levels of seniority.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the face and voice of the company to the customers.
• Deeply understand customer needs to expand engagement.
• Collaborate with customers to develop a mutual value plan.

Skills

Customer relationship management

Consulting

Communication skills

Collaboration

Problem-solving

Job description

A leading sales enablement company in Greater London is seeking an experienced Customer Success Manager to enhance customer satisfaction and retention. This role involves managing customer relationships, understanding needs, and driving product adoption for optimal client value. Candidates should have 3-5 years of relevant experience, strong communication skills, and a passion for customer advocacy. This position offers competitive benefits and a flexible work environment.