EMEA Customer Experience Partner & Onboarding Lead

Vantage Data Centers; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading hyperscale data center provider in London is looking for a Customer Experience Partner to enhance client relationships and improve service delivery. The ideal candidate will manage customer onboarding, facilitate communication, and analyze performance metrics. Strong analytical skills and proficiency in tools like Power BI are essential. This role offers opportunities for professional growth and a robust benefits package.

Benefits

Comprehensive health benefits

Retirement plans

Paid leave benefits

Professional development programmes

Qualifications

• Proven experience in customer success, account management, or strategic partnerships.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as a primary relationship manager for key customer accounts across EMEA.
• Lead customer onboarding and lifecycle engagement, ensuring a seamless experience.
• Own the preparation and delivery of Quarterly Business Reviews (QBRs).

Skills

Customer success experience

Analytical skills

Communication skills

Stakeholder management

Proficiency in Microsoft Office

Data visualization tools

Influencing cross-functional teams

Tools

Power BI

ServiceNow

Job description

A leading hyperscale data center provider in London is looking for a Customer Experience Partner to enhance client relationships and improve service delivery. The ideal candidate will manage customer onboarding, facilitate communication, and analyze performance metrics. Strong analytical skills and proficiency in tools like Power BI are essential. This role offers opportunities for professional growth and a robust benefits package.