Elite Security Ops Manager, Retail Portfolio

Mitie; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading security service provider is seeking an experienced Security Operations Manager in Newcastle upon Tyne. The role involves managing a portfolio of retail stores, ensuring compliance with policies, and leading a high-performing security team. Candidates should have strong organizational skills, a frontline SIA license, and experience in customer service and team management. This position offers an opportunity to make a significant impact and ensure the delivery of top-quality security services.

Benefits

Training and development opportunities

Positive work environment

Career advancement opportunities

Qualifications

• Proven ability to deliver high-quality customer service.
• Excellent organizational and time management skills.
• Strong understanding of Service Level Agreements (SLAs).
• Ability to build positive working relationships at all levels.
• Experience in conducting investigations.

Responsibilities

• Manage a designated portfolio of retail stores effectively.
• Ensure compliance with Mitie policies and legal obligations.
• Lead and develop a high-performing team of security officers.
• Conduct regular reviews of Risk Assessments and Assignment Instructions.
• Report and investigate incidents to ensure compliance.

Skills

Organizational skills

Analytical skills

Communication skills

Customer service

Team management

Education

Frontline SIA license

Full UK driving licence

Tools

CCTV systems

Access control systems

IT skills

Job description

A leading security service provider is seeking an experienced Security Operations Manager in Newcastle upon Tyne. The role involves managing a portfolio of retail stores, ensuring compliance with policies, and leading a high-performing security team. Candidates should have strong organizational skills, a frontline SIA license, and experience in customer service and team management. This position offers an opportunity to make a significant impact and ensure the delivery of top-quality security services.