Electronic Security Engineer

Harwood Recruitment; St Albans; On-site; GBP 80,000 - 100,000; Full time

Job summary

A specialized recruitment firm is seeking skilled professionals to maintain electronic security systems and provide quality customer support. The role requires excellent technical knowledge and communication skills, along with a systematic approach to problem-solving. The ideal candidate will have extensive experience in the industry, a good understanding of local postcodes, and a commitment to customer service. The position offers flexibility, professional development, and attractive employee benefits.

Benefits

Wellness & Employee Assistance Programme (EAP)

Paid door to door travel for Engineers

25 Day Holiday Plus Bank Holidays

Flexible & Remote Working Where Possible

Access To Mental Health Care Support

Salary Sacrifice Pension Scheme

Childcare Voucher Scheme

Max 3 Year Old Company Vehicle

Qualifications

• High level of experience in the electronic security industry required.
• Knowledge of London and home counties postcodes is essential.
• Experience with emergency van stock management.

Responsibilities

• Carry out preventative maintenance of electronic security systems.
• Conduct reactive fault investigation and repairs.
• Provide quality support to customers.

Skills

Excellent technical knowledge of security systems

Excellent communication and organisational skills

Good customer service skills

Ability to motivate staff & colleagues

Have a polite but assertive telephone manner

Systematic/logical approach to tasks

Prompt and consistent time keeping

Job description

Duties & Responsibilities

• Carry out preventative maintenance of electronic security systems
• Carry out reactive fault investigation and repairs of electronic security systems
• To provide reliable, quality support to our customers at all times
• To have a professional telephone and face to face manor
• Assist clients and regional team with technical issues either on the phone or face to face
• Have a flexible approach to working hours when required

Skills & Experience

• Must have a high level of experience of our industry
• Excellent technical knowledge of security systems
• Have a systematic/logical approach to tasks & problems
• Ensure all tasks are carried out quickly & efficiently
• Be presentable in person and in vehicle and tools
• Excellent communication and organisational skills
• Be aware of and responsible for the equipment required to complete the necessary works including emergency van stock.
• Understand the need for precise completion of paperwork records of jobs and full use of PDA device.
• Have a polite but assertive telephone manor
• Good knowledge of London and the home counties postcodes
• Good customer service skills ability to motivate staff & colleagues and lead by example
• The ability to think laterally and "out of the box"
• Prompt and consistent time keeping

Package

• Paid door to door travel for Engineers.
• Wellness & Employee Assistance Programme (EAP)
• Perkbox access to a huge range of free perks and discounts
• Regular One 2 One Check-Ins with Line Manager
• Continued Professional Development & Ongoing Training
• 25 Day Holiday Plus Bank Holidays Increasing to 35 Days ( 1 Day Extra Per Annum To 30 Days & A Further 5 Days After 10 Years )
• Flexible & Remote Working Where Possible
• Company Culture That Promotes Work Life Balance
• Access To Mental Health Care Support
• Salary Sacrifice Pension Scheme
• Childcare Voucher Scheme
• Max 3 Year Old Company Vehicle
• Death in service