Electronic Gaming Supervisor

The Rank Group; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming and entertainment company in Brighton is seeking an Electronic Gaming Supervisor. The role involves managing electronic gaming performance, leading a team, and ensuring exceptional customer service. Candidates should have a strong background in casinos, leadership abilities, and regulatory compliance knowledge. Opportunities for development and competitive benefits available.

Benefits

Hourly pay rate

Receive a share of uncapped tips

Additional pay after midnight

28 days of holiday

Nest Pension Scheme

Life Insurance

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Proven background in casinos, particularly with slot machines or electronic gaming tables.
• Demonstrated ability to lead, support, and develop a team in a fast-paced environment.
• Strong customer-facing skills are essential for creating a welcoming atmosphere.
• Ability to interpret KPIs, manage margins, and drive revenue growth.
• Solid understanding of UK Gambling Commission regulations required.

Responsibilities

• Lead and develop a high-performing team ensuring brand standards are met.
• Grow revenue, manage KPIs, and optimize electronic gaming machine performance.
• Work closely with the Casino Manager and central support team.

Skills

Casino or Gaming Experience

Leadership Skills

Customer Service Excellence

Commercial Awareness

Regulatory Compliance

Job description

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We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Do you have experience in casinos, slot machines, or electronic gaming? Are you analytical with a sharp commercial mindset? If yes – this could be your next big move.

We are looking for a confident and enthusiastic Electronic Gaming Supervisor to take ownership of the electronic gaming experience and drive performance across our slots and e-tables.

In this role, you’ll lead and develop a high-performing team, ensuring brand standards are met while delivering exceptional customer service. You’ll be responsible for growing revenue, managing KPIs, and optimising the performance of our electronic gaming machines by proactively driving stakes, controlling margins, and maximising profitability.

You’ll work closely with the Casino Manager and our central electronic support team to ensure our slots and e-table games are fully optimised for success in your club. If you’re ready to take charge and elevate the gaming experience, we want to hear from you.

Qualifications

Casino or Gaming Experience: Proven background in casinos, particularly with slot machines or electronic gaming tables, is highly desirable. Candidates with experience in operational hospitality may also be considered

Leadership Skills: Demonstrated ability to lead, support, and develop a team in a fast-paced gaming environment. Supervisors are expected to motivate staff and maintain high performance standards

Customer Service Excellence: Strong customer-facing skills are essential. You should be confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor

Commercial Awareness: A sharp, analytical mindset with the ability to interpret KPIs, manage margins, and drive revenue growth across electronic gaming products

Regulatory Compliance: A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Experience needed.
Free parking.
Opportunity for development.