Electronic Gaming Host

The Rank Group; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading gaming and entertainment company in Sunderland is seeking an Electronic Gaming Host. This role involves creating unforgettable experiences for guests on the electronic gaming floor through excellent customer service and enthusiasm. Candidates should possess a positive attitude and a willingness to work in a flexible schedule, including nights and weekends. Join us in delivering exceptional experiences to our guests!

Benefits

Hourly pay rate of £12.21

Share of uncapped tips

Paid breaks

28 days of holiday

Nest Pension Scheme

Life Insurance

Long Service Awards

Online learning access

Free team uniform

Retail discount scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Experience of working successfully in a hospitality role is required.
• Must have a willingness to learn more about electronic gaming.
• Candidates must be 18 years of age or older and have the legal right to work in the UK.

Responsibilities

• Understanding the gaming offer's overall standard and its business impact.
• Providing high customer service standards.
• Creating a welcoming and engaging atmosphere for guests.

Skills

Customer service

Positive attitude

Team player

Social skills

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Benefits

• Hourly pay rate of £12.21
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Responsibilities

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.