Electronic Communications Governance Operations Lead

Deutsche Bank; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global bank in Birmingham is seeking an Electronic Communications Governance Operations Lead. The role involves managing a dedicated team to ensure compliance with electronic communications governance, liaising with technical stakeholders, and overseeing governance processes. Candidates should have experience in financial services and managing teams. The position offers hybrid working, competitive salary, and comprehensive benefits.

Benefits

Hybrid Working

Competitive salary and non-contributory pension

30 days’ holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits including Retail Discounts

Volunteering leave

Qualifications

• Must have experience in electronic communications in financial services.
• Proven ability to work with technology teams on compliance.
• Experience with governance processes is advantageous.

Responsibilities

• Engage with technology contacts to ensure compliance solutions.
• Oversee processes for technology reviews related to ECS applications.
• Recommend ECS determinations for individual applications.

Skills

Experience in the use/support of electronic communications within the Financial Services industry

Experience working across technology organisations for regulatory compliance

Experience in designing and maintaining governance processes

Comfortable dealing with technical stakeholders

Experience managing a team

Job description

Overview

Job Title Electronic Communications Governance Operations Lead

Location Birmingham

Corporate Title Vice President

The mission of the Electronic Communications Board (ECOM) is to govern the Electronic Communications Systems (ECS), based upon the policies and practices defined by Deutsche Bank. ECOM is an essential central governance board which evaluates new or changed ECS and determines if they are essential to support Deutsche Bank’s capabilities and compliance with policies or requirements set by Compliance, Legal, Group Data Protection and CDO / Records Management as well as other key control functional areas.

As the Operations Lead for ECOM, you will manage a dedicated team of colleagues to engage with technology and business service owners to understand their products and their capabilities. You will drive evaluation of these services against policies and requirements and ultimately present them for review and approval by key control functions.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Working with technology contacts for ECS applications to ensure solutions related to retention and surveillance requirements are identified and in place
• Providing oversight to the processes and procedures in place for reviews conducted with technology contacts and architects for individual applications
• Providing recommendations to the ECOM board on the ECS determination for individual applications
• Working with application architects and technology owners to track the progress of any mitigation activities identified by the ECOM board
• Supporting the data integrity for the inventory of applications containing electronic communications used within Deutsche Bank
• Responsibility for creating reports in your area of responsibility and presenting them to ECOM board and other external groups as well as leading and managing the ECOM analyst team

Your skills and experience

• Experience in the use/support of electronic communications within the Financial Services industry
• Experience working across technology organisations for the implementation and/or remediation of functionality required to meet regulatory compliance
• Experience in designing, maintaining and delivering auditable governance processes is an advantage
• Comfortable dealing with both technical stakeholders (e.g. application owners, infrastructure teams) as well as control function partners (e.g. Legal and Compliance)
• Experience managing a team responsible for following processes within a defined framework

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. We have also been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. We welcome applications from all people and promote a positive, fair and inclusive work environment.