Elective Bookings Officer

NHS; Frimley; On-site; GBP 15,000 - 17,000; Part time

Job summary

A local health service provider is seeking a part-time Elective Bookings Officer at Frimley Park Hospital to handle booking and rescheduling of inpatient procedures. Ideal candidates will have strong communication skills, attention to detail, and relevant experience in customer care and office environments. The position offers a 12-month fixed-term contract with a salary ranging from £15,744 to £16,757 per annum.

Qualifications

• Experience of working in a hospital or busy office environment.
• Minimum of 1 year customer care experience.
• Call centre experience preferred.

Responsibilities

• Communicate efficiently with patients to arrange, modify or cancel inpatient procedures.
• Generate patient admission letters and maintain accurate records.
• Adhere to Trust Access Policy regarding patient appointments.

Skills

Good communication skills

Attention to detail

Ability to work under pressure

Customer service skills

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent practical knowledge

Job description

An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team. This is a part-time position, working 22.5 hours per week, offered on a 12-month fixed-term contract (FTC).

Main duties of the job

The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team. An eye for detail in data collection and recording, and an awareness of local and national targets . This post is an excellent opportunity to develop skills working within the Elective bookings team in a band 3 job role.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo

Job responsibilities

To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.

Person Specification

Qualifications

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 2 Administration or equivalent practical knowledge

Experience

• Experience of working in a hospital or busy office environment.
• Minimum of 1 year customer care experience
• Call centre experience
• NHS experience

Skills and Knowledge

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets
• Call centre experience
• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£15,744 to £16,757 a yearper annum including HCAS