EL/PL Liability Claims Handler

Davies; Stoke-on-Trent; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading claims management firm is seeking a Liability Claims Handler to join their Casualty team in Stoke. The role requires handling claims, making liability decisions, and negotiating settlements while ensuring compliance with legal standards. Strong communication and customer service skills are essential for success in this fast-paced environment.

Benefits

Leadership training programme

Pension with employer contribution

Flexible working options

25 days holiday, increasing with service

Qualifications

• Experience in liability claims handling essential.
• Strong written and verbal communication skills required.
• Proactive attitude and a proven customer service manner.

Responsibilities

• Establish cover for claims.
• Investigate claims and make decisions on liability.
• Negotiate claim settlements.

Skills

Liability Claims Handling experience

Adaptable communication skills

Efficient administrative skills

Strong numeracy skills

Customer service

Job description

Overview

Department: Claims Management

Location: Stoke/Hybrid - one day per week at our premises.

Hours: 37.5 hours per week, Monday–Friday

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.

Responsibilities

• To establish if cover is in place for the claim
• To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded
• To investigate claims either directly via desktop, or by instructing loss adjusters
• To make decisions on liability
• To negotiate claim settlements
• To ensure compliance with all legal timescales and client SLAs
• To build relationships with external clients and stakeholders
• To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform

Qualifications

• Liability Claims Handling experience
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach
• An excellent customer service manner
• The ability to work as part of a team
• A willingness to take individual responsibility
• The capability to adapt and be flexible
• Experience of policy wording and terms and conditions, indemnity processes
• Modern claims practice
• The Civil Procedure Rules
• MOJ protocols;
• Current case law and assessment of personal injury valuation and negotiations
• Ability to deliver outcomes in a fast-paced environment

Benefits

• Career & Purpose
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities
• Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
• Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan