Education Quality Assurance Officer

General Dental Council; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A public safety organization is seeking an Education Quality Assurance Officer in Birmingham to manage the quality assurance of dental education and training programs. The role involves assessing course submissions, monitoring risks to patient safety, and leading a team. The ideal candidate will have experience in quality assurance and excellent communication skills. Flexible working arrangements and benefits including 27 days holiday are offered, along with a commitment to diversity and inclusion in the workplace.

Benefits

27 days holiday (plus 8 bank holidays)

Flexi-time scheme

Employer pension contributions up to 10%

Buy/Sell annual leave

Enhanced Maternity, Paternity and Adoption leave

Qualifications

• Experience of working in a quality assurance role.
• Experience of coordinating and leading teams.
• Strong competence in communication and writing reports.

Responsibilities

• Manage the quality assurance of dental education and training programmes.
• Assess new course submissions and monitor programmes.
• Build and maintain relationships with stakeholders.

Skills

Quality assurance experience

Interpersonal skills

Complaint handling

Effective communication

Analytical skills

IT knowledge

Planning and organizational skills

Persuasive communication skills

Tools

CRM systems

MS Office

Job description

Protecting patient safety is the primary function of the General Dental Council (GDC). One of the ways we achieve this is assuring dental education and training is both consistent and meets high quality standards.

As an Education Quality Assurance Officer at the GDC you will have the opportunity to further your expertise in quality assurance whilst making a valuable contribution to protecting patients and making a real difference to people's lives.

In this key role you will manage the quality assurance of education and training programmes for dentists and dental care professionals. This includes assessing new course submissions, inspecting, and monitoring programmes to identify any potential risks to patient safety, and handling complaints about qualifications. The role also involves managing a team of education associates, providing leadership and advice to associates and educational providers, and drafting detailed inspection reports that will be published.

You will represent the GDC externally, build and maintain relationships with other team members and stakeholders, contribute to the design and implementation of changes to current and future quality assurance processes, and support the Head of Education Quality Assurance in carrying out other work to support the team.

Please note the role requires travel across the UK on a regular basis and managing the work of the inspection team throughout the duration of inspections, including out of hours.

Qualifications and Experience

• Experience of working in a quality assurance role,
• Working with quality assurance systems, education or within auditing.
• Experience of coordinating and leading teams using your strong interpersonal skills.
• Complaint handling experience.
• Effective communication skills along with analytical skills, capable in writing reports.
• IT knowledge and skills which will include strong competence in the use of CRM systems in addition to MS office.
• Strong planning and organisational skills, delivering to deadlines., Judgement and decision making
• Strong planning and organisational skills
• Persuasive communication skills

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Benefits

• 27 days holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years' service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years' service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.