Education IT Support Engineer: Solve Tech, Help Learners

RM; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

An education technology company is looking for an IT Support Engineer to provide top-level support to educational users in Leeds. The successful candidate will assist in delivering IT services, ensure excellent customer interactions, and troubleshoot issues effectively. Required skills include strong problem-solving abilities, excellent communication, and a solid understanding of desktop and mobile device maintenance. This role provides opportunities for career advancement in the IT field.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Performance-related bonus

Voluntary benefits like additional annual leave

Cycle-to-work scheme

Qualifications

• Technical knowledge equivalent to CompTIA A+ or similar is required.
• Experience in maintaining and supporting desktop and mobile devices.
• Basic knowledge of wired and wireless networking and troubleshooting.

Responsibilities

• Ensure excellent service as the customer face of RM.
• Assist the service desk in delivering IT managed support.
• Provide technical assistance to school-based users.

Skills

Excellent Customer focus

Problem solving

Time management

Excellent communication

Troubleshooting

Ability to work with remote teams

Education

CompTIA A+ or similar

Tools

ServiceNow

Job description

An education technology company is looking for an IT Support Engineer to provide top-level support to educational users in Leeds. The successful candidate will assist in delivering IT services, ensure excellent customer interactions, and troubleshoot issues effectively. Required skills include strong problem-solving abilities, excellent communication, and a solid understanding of desktop and mobile device maintenance. This role provides opportunities for career advancement in the IT field.