ED Administration Coordinator | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare trust in Greater London is looking for a Band 3 - ED Administration Coordinator to support the Emergency Department. The successful candidate will provide comprehensive administrative support and be the first point of contact for patients and visitors. Key responsibilities include ensuring smooth department operations, adhering to data protection policies, and working on a shift pattern covering 24/7 services. Proficiency in communication and customer service is essential. This role offers diverse opportunities in an esteemed NHS Trust.

Qualifications

• Motivated and forward-thinking individual.
• Demonstrate a high level of professionalism, care, courtesy, and respect when greeting patients.
• Experience in an administrative role preferred.

Responsibilities

• Provide comprehensive administrative support.
• Be the first point of contact for patients and visitors in the Emergency Department.
• Adhere to Trust policy regarding patient information and data protection.

Skills

Effective communication skills

Ability to work under pressure

Good team player

Excellent customer service skills

Job description

Overview

An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator to work within the Emergency Department (ED) & Urgent Treatment Centres (UTC).

We are seeking a motivated, committed, dynamic and forward-thinking individual who will join our respectable administrative team within the Emergency Department. The post holder will need to have effective communication skills, the ability to work under pressure, be a good team player and have excellent customer service skills in order to support the smooth running of the department.

This role will require the post holder to work shift patterns to ensure the department is covered 24/7, including weekends, nights and bank holidays. You may be required to work cross site between Northwick Park, Ealing and Central Middlesex Hospitals; however you will be predominantly based at Northwick Park.

The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and all aspects of the Data Protection Act 1998.

Applicants that have applied in the last 6 months need not apply.

The post holder will be responsible for providing comprehensive administrative support and will be the first point of contact for patients and visitors attending the Emergency Department and Urgent Treatment Centre. They are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Key Relationships

The post holder will work as part of the Emergency Department and Urgent Treatment Centre administration team and will work closely with the following post holders:

• ED/UTC General Manager
• ED Service Manager
• ED/UTC Admin manager
• ED Senior Administration Coordinator
• ED Consultants
• ED/UTC Doctors
• ED/UTC Nurses
• ED Matrons

About LNWH NHS Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached Job Description and Person Specification.

This advert closes on Thursday 18 Dec 2025