ED Administration Clerk

NHS; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in the UK is seeking an ED Administration Clerk to provide essential reception and administrative support to the Emergency Department. The ideal candidate will have effective communication skills, attention to detail, and relevant qualifications. This role involves booking patients, managing medical records, and ensuring data accuracy. A flexible working environment and development opportunities are provided.

Benefits

Flexible working opportunities

Career development support

Qualifications

• Effective communication ability with sensitivity.
• Working knowledge of Word and Excel is required.
• Accurate and detail-oriented is necessary.

Responsibilities

• Provide a reception service and administrative support.
• Book patients on arrival into the Emergency Department.
• Verify patient details and update clinical information.

Skills

Effective communication

Attention to detail

Confidentiality

Education

At least five GCSEs at grade C or above

Administration NVQ level 2 and above

Tools

Word

Excel

Job description

We are recruiting for a ED Administration Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

To provide a reception service and administrative support to the staff and patients of Medway Emergency Department.

Overview

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time? Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

Main duties

• To answer general telephone enquiries and refer medical problems to the appropriate trained staff
• To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
• To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager
• To book in all patients on arrival into the Emergency Department using the computer system, assuring accuracy of data, working within the boundaries of the Standard Operational Practice
• Verify known patient details, amend and update demographic details and clinical information where necessary in either the Reception area, Emergency Treatment Unit, Majors, Resus or RAU areas of the Emergency Department
• To input data on current IT systems to ensure attendance figures are accurately inputted
• Locate patient notes as required and to update and maintain effective case note tracking using the PAS system/Sunrise EPR when applicable
• To accurately enter and extract data from the software system as appropriate and maintain filing systems in line with organisational Policies and Procedures
• File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
• To filter positive x-ray reports for Consultants
• Attend and participate in team meetings and regular reviews with your line manager
• Attend meetings and participate in relevant training programmes as requested by the organisation

About us

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

• Bold
• Every person counts
• Sharing and open
• Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job responsibilities

• To book in all patients on arrival into the Emergency Department using the computer system, assuring accuracy of data, working within the boundaries of the Standard Operational Practice
• Verify known patient details, amend and update demographic details and clinical information where necessary in either the Reception area, Emergency Treatment Unit, Majors, Resus or RAU areas of the Emergency Department
• To input data on current IT system to ensure attendance figures are accurately inputted
• Locate patient notes as required and to update and maintain effective case note tracking using the PAS system/ Sunrise EPR when applicable
• To accurately enter and extract data from our software system as appropriate and maintain filing systems in line with organisational Policies and Procedures
• File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
• To filter positive x-ray reports for Consultants
• To answer general telephone enquiries and refer medical problems to the appropriate trained staff
• To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
• To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager
• Attend and take part in team meetings and regular reviews with your line manager
• Attend meetings and participate in relevant training programmes as requested by the organisation

Person Specification

Qualifications

• At least five GCSEs at grade C or above
• Administration NVQ level 2 and above

Knowledge

• Ability to communicate effectively and sensitively
• Working knowledge of Word and Excel
• Accuracy and attention to detail
• Ability to seek advice when appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.