eCommerce Specialist

Fanatics; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading e-commerce sports company in Manchester is looking for an eCommerce Specialist to manage operations and enhance online sales. The ideal candidate will have 1-3 years of e-commerce experience, a relevant degree, and strong analytical and communication skills. This role offers an opportunity to contribute to exciting e-commerce initiatives and collaborate with cross-functional teams to elevate the customer experience and drive growth. Join a culture that values individual and team success.

Benefits

Competitive benefits

Focus on collaboration and continuous development

Qualifications

• 1-3 years of experience in e-commerce, retail, or related field.
• Familiarity with digital marketing and content management systems.
• Ability to work both independently and as part of a team.

Responsibilities

• Assist in daily e-commerce operations management.
• Optimize user journey and product presentation on the website.
• Monitor and analyze e-commerce performance metrics.

Skills

E-commerce experience

Analytical skills

Communication skills

Organizational skills

Digital marketing experience

Education

Bachelor’s degree in Business, Marketing, E-Commerce, or related field

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

E-commerce platforms

Web analytics tools

Job description

Role Overview

The eCommerce Specialist will support the e-commerce team in managing and optimizing our online ecommerce sites. This role involves executing day-to-day operations, analysing performance data, and contributing to various e-commerce initiatives to enhance the customer experience and drive sales growth. If you love motorsport and ecommerce, this is the perfect role for you, at one of the most exciting organisations in sports right now.

HOW YOU WILL MAKE AN IMPACT

• Daily Operations: Assist in the daily management of e-commerce operations, including product launch co-ordination, collection and merchandise story management, briefing creative content requirements and website maintenance.
• User Journey Optimisation: Help manage the websites to ensure that fans can find the products they are looking for, and products are correctly merchandised within listings and search results. Take ownership of the day-to-day site quality and content execution ensuring accurate and appealing product presentation on the website.
• Performance Tracking: Monitor and analyse e-commerce metrics such as sales performance, traffic, and conversion rates. Generate reports and provide insights to the team to support data-driven decision-making.
• Product Health: ‘Walk the site’ daily to pick up on any errors or inconsistency within the user journey and address. Check all new products behave as expected. Use reporting to identify any underperforming products and take steps to address.
• Content Management: Support the creation and management of digital content in line with marketing calendars, including marketing campaigns, promotional banners, email and marketing copy. Ensure content is accurate, engaging, and aligned with brand guidelines.
• Marketing Support: Liaise with partners and digital marketing teams to assist in the execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements. Help track and report on campaign performance.
• Collaboration: Work closely with cross-functional teams, including marketing, operations, merchandising and buying to ensure alignment on eCommerce initiatives and projects.
• Market Research: Stay updated on e-commerce trends, industry developments, and competitor activities. Share relevant insights with the team to support strategic planning and innovation.
• Partner Collaboration: Assist in partner contact to support coordination of marketing, trading and traffic management to drive revenue growth.

WHAT YOU BRING TO THE TEAM

1-3 years of experience in e-commerce, retail, or a related field, with a focus on online sales and operations.

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (Desirable)
• Familiarity with e-commerce platforms and web analytics tools.
• Strong analytical skills, with the ability to interpret data and generate actionable insights.
• Excellent communication and organizational skills, with attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.
• Experience with digital marketing and content management systems is a plus.
• A love for sport is a big benefit.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHAT IS IN IT FOR YOU

Culture:

Join a team here you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits:

At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.