Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics)

FAST RETAILING CO., LTD.; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading ecommerce company in the United Kingdom is searching for an experienced individual to join their EU Ecommerce IT Team. This role involves managing technical administration and ensuring platform functionality across various business areas. Ideal candidates will have over 5 years of experience within a service delivery role, especially in logistics and ecommerce settings. Strong communication and stakeholder management skills are essential. The position allows collaboration with diverse teams on a global scale.

Qualifications

• 5+ years in a service delivery/technical role, focusing on logistics and EC delivery carriers.
• Experience in EU or Global scale retail digital/ecommerce.
• Ability to analyze business requirements and create epics/user stories.

Responsibilities

• Own technical administration and maintenance of back-end and front-end systems.
• Collaborate with internal teams and external partners across various levels.
• Escalate problems and act as owner until resolution.

Skills

Communication skills

Stakeholder management

Problem-solving

IT technologies knowledge

Tools

Microsoft Office Suite

Miro

Jira

Confluence

Job description

Overview

to join our EU Ecommerce IT Team based in our London office. You will be reporting into the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at a local, European and even Global level. This is an opportunity for someone with excellent communication and stakeholder management skills. You'll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers. Ownership of the technical administration and maintenance of the back end, front-end and product maintenance making sure the platform is operating well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing.

This role is expected to collaborate closely with user experience specialists, digital designers, copywriters, merchandisers, logistic and inventory control team - and many more - to shape new experiences and improve existing ones.

This role is expected to describe and escalate problems and errors to 3rd line support (Global HQ) or external partners and act as a problem owner until the problem would be resolved and the solution is delivered.

Responsibilities

• Own the technical administration and maintenance of the back end, front-end and product maintenance to ensure the platform operates well across all business functions (on-site experience, order fulfilment, payment processing and digital marketing).
• Collaborate with internal teams and external partners across local, European and Global levels.
• Describe and escalate problems and errors to 3rd line support (Global HQ) or external partners and act as a problem owner until resolution.

Qualifications

• 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers.
• Significant experience in a Retail digital/ecommerce team servicing on an EU or Global scale.
• Experience analyzing business requirements and creating epics/user stories.
• Experience working with technical development teams and with Product Owners/Managers, Business/Technical Analysts and Agile environments.
• Experience with external partners and/or third-party vendors.
• Experience with payment platform/gateway to the EC system is a plus.
• Excellent knowledge of Microsoft Office Suite, Miro, Jira and Confluence.
• Excellent knowledge of digital tools such as CRM, CMS, Analytics and optimization tools.
• Strong experience and understanding of IT technologies.
• Strong communication and presentation skills.

Location: Close to transport links, Piccadilly and Oxford Street stations, with nearby shops, restaurants, cinemas and gyms.