eCommerce Implementation Manager Job

PACCAR; East Hampshire; On-site; USD 93,000 - 146,000; Full time

Job summary

PACCAR seeks an eCommerce Implementation Manager to lead integrations of their Online Parts Counter with fleet business systems. This role involves driving eCommerce adoption among dealers and customers, requiring strong project management skills and a Bachelor's degree. Offering a competitive salary range, this position emphasizes communication, problem-solving, and customer engagement.

Benefits

401k with up to a 5% company match

Fully funded pension plan

Comprehensive paid time off

Tuition reimbursement

Medical, dental, and vision plans

Qualifications

• 2+ years industry experience required.
• Exposure to IT Project Management methodologies.
• Advanced PM training (i.e. PMP), Six Sigma certification preferred.

Responsibilities

• Manage implementation of fleet development integrations with Online Parts Counter.
• Prepare and deliver training for dealers and fleet customers related to OPC.
• Provide excellent support to dealers and fleet customers.

Skills

Communication

Problem-solving

Project management

Customer service

Time management

Education

Bachelor’s degree in Business, Information Technology, or related field

Job description

The eCommerce Implementation Manager will be directly responsible for leading integration development of the industry leading eCommerce tool called Online Parts Counter (OPC) with our largest fleet’s business systems. This position is also responsible for driving engagement and the adoption of eCommerce solutions to PACCAR dealers and fleet customers to drive retail sales growth. The ideal candidate will have excellent communication and problem-solving skills, and strong project management experience. Successful dealer and fleet integrations with OPC will involve new development, management of existing integrated accounts, system upgrades, enhancements, and attention to customer and dealer user experience.

Job Functions / Responsibilities

• Work directly with fleet customers and all associates across required departments to manage the implementation of fleet development integrations with Online Parts Counter.
• Work with stakeholders to identify and capture business requirements; review deliverables; suggest process improvements as appropriate.
• Research solutions, identify and mitigate risks pertaining to OPC.
• Prepare and deliver virtual and onsite training for dealers and fleet customers related to OPC.
• Provide excellent support to dealers and fleet customers.
• Create and maintain all project related documents to include project plans, test plans, process flow diagrams, etc.
• Provide status reports and communication on projects and issues to management and escalate when necessary.
• Drive overall engagement and adoption of OPC across the dealer and fleet networks.
• Research technology solutions and stay up to date on the eCommerce industry.
• Other duties as assigned.
  
• Demonstrated project management experience with success in managing multiple projects and priorities simultaneously.
• Excellent communication skills, both written and verbal.
• Strong presentation and customer service skills.
• Knowledge of dealership and fleet operations.
• Ability to solve problems as they arise.
• Self-motivated and able to work effectively with little to no supervision.
• Strong time management and drive to push projects forward.
• Experience in creating business requirements documentation from discovery through test and signoff.
• Solid understanding of Business and IT acumen.
• Understanding of the project lifecycle and experience of various project development methodologies.
  

Qualifications

• Bachelor’s degree in Business, Information Technology, or other related field required
• 2+ years industry experience required
• Exposure to IT Project Management methodologies
• Advanced PM training (i.e. PMP), Six Sigma certification or training is preferred.
• System integration experience preferred.
• eCommerce experience preferred.
• Available to travel up to 50%.
  
• Act with Integrity
• Drive for Results
• Influence Others
• Lead Innovation and Quality Initiatives
• Manage Execution
• Use Sound Judgment / Business Acumen
• Technical Acumen

Additional Job Board Information

PACCAR Benefits:


As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $93,000.00 - $145,500.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement..

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

About the company

PACCAR Inc is an American Fortune 500 company and counts among the largest manufacturers of medium- and heavy-duty trucks in the world.

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