Ecommerce - Customer Services Agent

Michael Page (UK); Maidenhead; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading recruitment agency is seeking an ECommerce Customer Service Executive to join a well-established organization in Maidenhead. The position offers a competitive salary, opportunities for growth, and a supportive work environment. The successful candidate will manage customer queries, resolve complaints, and enhance service quality. Strong customer service experience and proficiency in CRM tools are essential. Apply today to step up your career in a thriving retail industry.

Benefits

Competitive salary

Permanent position

Opportunities for growth

Supportive work environment

Qualifications

• Previous experience in a customer service or similar role, preferably within retail.
• Strong written and verbal communication skills.
• Proficiency in using customer relationship management tools.

Responsibilities

• Respond promptly to customer queries via phone, email, and other channels.
• Provide accurate information about products and services.
• Resolve customer complaints effectively.
• Update customer records with attention to detail.
• Collaborate with internal departments to meet customer needs.
• Identify improvements in customer service processes.
• Assist with order processing and tracking.

Skills

Customer service experience

Strong communication skills

Proficient in CRM tools

Problem-solving mindset

Time management

Professional manner

Experience with SAP

Proficient in Excel

Tools

SAP

CRM systems

Excel

Job description

Work for a global leader in innovative consumer products

Build hands-on experience in digital and eCommerce operations

About Our Client

ECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment.

Job Description

ECommerce Customer Service Executive, Maidenhead:

• Respond promptly to customer queries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints effectively, ensuring satisfaction and retention.
• Update and maintain customer records in the database with attention to detail.
• Collaborate with internal departments to address customer needs efficiently.
• Identify opportunities to improve the customer service process and suggest enhancements.
• Assist with order processing, tracking, and follow-up as needed.
• Adhere to company guidelines and comply with retail industry standards.

The Successful Applicant

ECommerce Customer Service Executive, Maidenhead:

• Previous experience in a customer service or similar role, preferably within the retail industry.
• Strong communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) tools or related systems.
• A problem-solving mindset with a focus on customer satisfaction.
• The ability to manage time effectively and handle multiple tasks efficiently.
• A professional and courteous manner when dealing with customers and colleagues.
• Experience with SAP and Excel.

What\'s on Offer

• A competitive salary ranging from £24,000 - £26,000 per annum.
• A permanent position with opportunities for growth and development.
• A supportive and professional work environment in Maidenhead.
• The chance to work with a respected company in the retail industry.

If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your career