Ecommerce and Logistics Coordinator

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wellness brand in London is seeking an Ecommerce and Logistics Coordinator to oversee the flow of Ecommerce orders and manage international logistics. The role requires experience in DTC logistics, attention to detail, and proficiency with Shopify and Excel. The company offers unlimited holidays, flexible working, and a wellness program among other benefits.

Benefits

Unlimited Holiday

Flexible Working

Private Medical Insurance

Team Events & Socials

Wellbeing Programme

Free Breakfasts

Volunteering Day

Amazing Product Discounts

Qualifications

• Experience in DTC logistics team with 3PL fulfilment.
• Good working knowledge of Microsoft Office, particularly Excel.

Responsibilities

• Ensure Ecommerce customer orders are delivered on time.
• Maximise stock availability for the Direct-to-consumer channel.
• Investigate and resolve order exceptions to minimise customer impact.

Skills

Attention to detail

Communication skills

Problem-solving

Enthusiasm

Knowledge of Incoterms

Tools

Microsoft Office

Shopify

ERP system

Job description

Job Description

Cowshed is a British wellness brand born at Babington House, Somerset in 1998. Rooted in botanical therapy and a rebellious spirit of indulgence, we craft spa-grade products that bring a touch of English countryside calm to modern life.

Soho Skin is intelligent skincare, formulated for modern living. Created in collaboration with the Soho House community, we blend elevated design with cutting-edge science to meet the real needs of fast-paced, urban lifestyles.

We are an innovative brand platform, built on a collective entrepreneurial spirit. Our award-winning brands span skincare, haircare, bodycare and fragrance. We’re proud to be a B Corp, reflecting our ethos: we foster a culture that inspires collaboration, celebrates curiosity and puts positive relationships at our heart.

The Role:

We are seeking an Ecommerce and Logistics Coordinator to oversee the flow of Ecommerce orders across all brands through the supply chain, including management of our international 3PL providers. This role will be responsible for end-to-end monitoring of orders to ensure a seamless customer experience, while working closely with Ecommerce, Supply Chain, and 3PL partners.

You will play a key role in continuously improving service levels, resolving issues proactively, and driving efficiencies across the Ecommerce logistics process.

Key Responsibilities:

• Ensure Ecommerce customer orders are delivered on time in full and to agreed service level targets
• Work closely with Ecommerce Customer Service to support optimal customer experience.
• Maximise stock availability for the Direct-to-consumer channel
• Daily communication with 3PL on order flow
• Courier performance and analysis
• Propose actions and provide required operational performance reports and insights with a view to drive and develop continuous improvements
• Manage daily ecommerce orders across Shopify stores, ensuring efficient processing from placement through to fulfilment.
• Investigate and mitigate non-compliance charges, liaise with wholesale customers and 3PLs to identify root causes and reduce costs.
• Prepare international wholesale documentation, including invoices for overseas shipments.
• Coordinate UK–US stock transfers, preparing invoices, arranging shipping, and ensuring timely receipt at overseas 3PL warehouses.
• Investigate and resolve order exceptions, including shortages, failed payments, and dispatch issues, to minimise customer impact.
• Monitor and process courier claims promptly, following up with 3PLs to secure timely resolutions.
• Oversee returns management, ensure goods are correctly received at the warehouse and raise claims for missing or delayed returns.
• Maintain TikTok Shop stock, conduct monthly checks, raise transfer orders, and arrange shipments as required.
• Support Shopify–Business Central integration, troubleshooting errors and ensuring data integrity across systems.
• Collaborate with the supply chain team to manage ecommerce stock levels, location transfers, and inbound replenishments.
• Support in other Supply and Logistics tasks as required by the business

Requirements:

• Experience of working in a DTC logistics team with 3PL fulfilment
• Experience of shipping goods from a 3PL, including knowledge of Incoterms and Dangerous Goods (DGN)
• Enthusiastic, passionate and tenacious, willing to make a big impact in our amazing business.
• High level attention to detail
• Good working knowledge of Microsoft Office particularly strong in Excel
• Experience of using a business wide ERP system
• Good communication skills, written and verbal with Internal and external partners.
• Able to deal with complexity, and actively looks for solutions, create new processes and to increase efficiency in the Supply Chain
• Good working knowledge of Shopify, Tik Tok shop and Dangerous Goods an advantage

We love AMAZING people:

We also love to reward our teams for their hard work and after all there would be no amazing products or brands without them! Our office has always got something going on whether that’s puppy yoga, massages, bingo nights or a bake off to bring our teams together. Here is a snapshot of some of the other fantastic benefits we offer:

• Unlimited Holiday
• Flexible Working
• Private Medical Insurance
• Team Events & Socials
• Wellbeing Programme
• Free Breakfasts
• Volunteering Day
• Amazing Product Discounts

If this role excites you but you don't meet every requirement, please get in touch anyway. We're looking for amazing people, not superheroes.

Join us and Create Amazing together!