Ecommerce Analytics Executive

Arsenal FC; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A prominent football club in London is seeking an Ecommerce Analytics Executive to manage reporting and insights for their online store. The ideal candidate will have digital analytics experience, proficiency with analytics tools, and excellent communication skills. This position offers a flexible hybrid working model and various employee benefits.

Benefits

Exciting reward and recognition scheme

Generous holiday allowance

Great internal learning and development programmes

Flexible hybrid working model

Priority access to apply for match tickets

Competitive health and wellbeing benefits package

Leading Employee Assistance Programme

Great discounts with some partners

Qualifications

• Experience and expertise in a Digital or Ecommerce analytics role either at an agency or in-house.
• Well versed in using different systems and analytics tools.
• Ability to build professional relationships with ease.

Responsibilities

• Own weekly, monthly, and quarterly reporting for key e-commerce metrics.
• Provide insightful commentary to accompany reporting.
• Analyze on-site behavior and customer funnels for improvements.
• Attend regular trading meetings to present updates and analysis.
• Collaborate with marketing, CRM, and content teams.

Skills

Digital analytics experience

Proficiency with key systems and tools

Best-in-class relationship building skills

Attention to detail

Excellent communicator

Tools

Excel

GA4

Google Tag Manager

Job description

The Role

We are looking for a Ecommerce Analytics Executive to support the delivery of reporting, insight, and website performance optimisation for Arsenal.Direct, our official online store.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,here.

Beyond that, we are passionate about ourlocal community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Ownership of reporting- you will own weekly, monthly, and quarterly reporting for key e-commerce metrics, including channel performance, country-level trends, product insights, and campaign results
• Deliver insightful commentary- you'll provide insightful commentary to accompany reporting, with clear identification of over/underperformance and actionable recommendations
• Site analysis- you will analyse on-site behaviour, customer funnels, and content performance to surface opportunities for improvement and conduct deep dives into specific journeys or segments to propose growth initiatives
• Present your findings- you will attend regular trading meetings and present your updates and analysis to the broader retail and commercial teams
• Collaborate with the wider team- you'll work closely with marketing, CRM, and content teams to assess the performance of cross-channel campaigns and site initiatives

What we are looking for

• Digital analytics experience- you will have experience and expertise in a Digital or Ecommerce analytics role either at an agency or in-house
• Proficiency with key systems and tools-you're well versed in using different systems and analytics tools such as Excel, GA4 and Google Tag Manager
• Best-in-class relationship building skills- you build professional relationships with ease and act with influence to motivate change
• Attention to detail- you have the ability to turn complex data into clear insights and recommendations
• Excellent communicator- you're able to communicate complex information in a simple and understandable way

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to theEquality Act 2010, you may be eligible to apply for an interview via theDisability Confident Scheme- please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - 18th August 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!