eBilling Specialist

Mayer Brown LLP; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international law firm in London is seeking an eBilling Specialist. This role involves coordinating eBilling processes, ensuring compliance with client guidelines, and providing user support. Candidates should have a Bachelor's degree and prior billing experience. The position offers a flexible work arrangement with a supportive team environment focused on excellence and integration.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Prior billing and eBilling experience required.
• Strong written and verbal communication skills needed.

Responsibilities

• Coordinate all activities and events related to eBilling processes.
• Ensure timely submission of electronically billed invoices.
• Troubleshoot invoicing issues with law firm partners.

Skills

Prior billing and eBilling experience

Knowledge of electronic billing sites

Proficiency in Microsoft Office products

Strong written and verbal communication skills

Ability to work under pressure

Strong customer service skills

Education

Bachelor’s degree in a related field

Educated to A level standard or equivalent

Tools

Aderant

Ledes

XML formats

Job description

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Revenue Services team in our London office as an eBilling Specialist.

Purpose of the role:

Serves as key lead in the coordination of all activities and events surrounding the eBilling processes and technology.

Hours:

Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business.

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

Responsibilities

• Responsible for timely submission of electronically billed invoices
• Troubleshoot and resolve invoicing issues with all law firm and business partners
• Ensures compliance with client eBilling guidelines and vendor requirements
• Gathers client requirements, application set up, testing, invoice submissions and maintains logs of processed and/or rejected invoices
• Manages the submission of rates to clients, and ensures the accurate synchronization of rates between Aderant and client Billing Systems
• Resolves short pays, rejections, appeals, and resubmissions, as needed
• Provides user support for Aderant, BillBlast, and client vendor site issues
• Coordinates workflow to ensure all deadlines are met and resources are being utilized efficiently
• Trains Billing Staff on eBilling system procedures and best practices
• Works on eBilling set up in a variety of client vendor systems
• Serves as liaison with Pricing Team regarding maintenance for non-standard fee and disbursement arrangements for electronically billed clients
• Liaises with Billing Team and ensures that Billing Team is up to date on all eBilling related information, assists with rejections and other eBilling issues, offers functional assistance to all Billing Team
• Coordinates accruals, reporting, budgets, and requests for diversity information
• Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications

• Educated to A level standard or equivalent
• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.

Experience, Skills and personal attributes:

• Prior billing and eBilling experience, required
• Knowledge of electronic billing sites, preferred
• Prior experience working in a professional services or law firm setting, preferred

Technical Skills: (required or preferred)

• Proficiency in Microsoft Office products, required
• Knowledge of Ledes and XML formats, required
• Knowledge of the legal billing process, preferred
• Prior experience working with Aderant, Elite, 3E, and/or DTE systems, preferred
• Familiarity with eBilling sites, i.e. Serengeti, CounselLink, Bridgeway, DataCert and T360, preferred

Personal attributes:

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs
• Strong attention to detail, organisational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed.

Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas.

One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family).

We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.