Early Intervention Officer

Moxie People; Wrexham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A values-led social housing provider in Wales is looking for Early Intervention Officers to join their Housing Services team. This role focuses on supporting residents to manage their tenancies, navigate benefits, and access crucial support, thereby preventing homelessness. Candidates should have a background in housing or community support, excellent communication skills, and a proactive attitude. The company offers flexible working hours and a collaborative team environment.

Benefits

Flexible and agile working

Supportive team culture

Meaningful community-focused work

Qualifications

• Experience within housing, welfare, benefits, or community support.
• Confidence in working independently and as part of a team.
• Empathetic and customer-focused mindset.

Responsibilities

• Support new and existing residents to set up and sustain their tenancy.
• Assist with accessing Universal Credit and housing benefits.
• Help manage rent payments and prevent early arrears.
• Navigate financial hardship and access support funds.
• Reduce risk of homelessness through early intervention.

Skills

Strong communication skills

Decision-making skills

Proactive approach

Flexible working

Job description

Early Intervention Officer

North Wales (Wrexham / Powys)

£29,786 per annum (pro rata)

30 or 37 hours per week | Flexible working

Are you passionate about supporting people at key moments in their housing journey? Do you believe early, compassionate intervention can change lives and prevent hardship before it escalates?

We're partnering with a values-led social housing provider in North Wales to recruit two Early Intervention Officers to join a resident-focused Housing Services team. These roles are all about prevention, support and empowerment helping residents settle into their homes, manage their rent, and access the right support at the right time.

About the role

This is a proactive, resident-focused position where you'll work closely with Housing Officers to support new and existing residents to:

• Set up and sustain their tenancy
• Access Universal Credit and housing benefits
• Manage rent payments and prevent early arrears
• Navigate financial hardship and access support funds
• Reduce the risk of homelessness through early intervention

You’ll play a key role in the first 8 weeks of a tenancy, offering practical guidance, reassurance and support when it matters most.

About you

You’ll be customer-focused, empathetic and confident supporting people who may be experiencing financial or social challenges. Experience within housing, welfare, benefits or community support is ideal, along with:

• Strong communication and decision‑making skills
• A proactive, flexible approach
• Confidence working independently and as part of a team

A full driving licence is required. A basic DBS check will be completed (paid for by the organisation).

What’s on offer

• Flexible and agile working
• Supportive, collaborative team culture
• Meaningful work that supports communities and prevents tenancy breakdown
• A role where your experience is trusted and valued

Why apply?

This is a chance to join a supportive, purpose-driven team where your work has a genuine impact on people’s lives and local communities.

Apply via Moxie People to find out more.