E‑Commerce Sales & Customer Care Specialist

Emmerson Ross Recruitment; Paignton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A successful e-commerce retailer in the UK is seeking a Sales Customer Service Advisor to manage the complete online order journey. The role involves providing sales support, guiding customers, and ensuring an exceptional customer experience. Candidates should have at least two years of experience in sales or customer support with excellent communication skills. This full-time position requires 40 hours per week, including weekends.

Qualifications

• Minimum of two years of experience in a sales or customer support role.
• Track record of success in delivering excellent sales/customer service.
• Strong administrative skills and attention to detail.

Responsibilities

• Manage online chat and handle customer calls and emails.
• Understand company products and provide informed advice.
• Guide customers through the online sales process.
• Oversee sales transactions and process payments.
• Assist in dispatching customer orders via couriers.
• Drive sales through up-selling and recommendations.
• Process returns and investigate complaints.
• Complete documentation and manage customer emails.
• Deliver outstanding customer service and ensure high satisfaction.

Skills

Proven experience in sales or customer service roles

Excellent written and verbal communication skills

Ability to identify and resolve customer issues

Commitment to customer satisfaction

Outstanding organisational skills

Proficiency in online sales platforms and CRM systems

Flexibility to work weekends

Job description

A successful e-commerce retailer in the UK is seeking a Sales Customer Service Advisor to manage the complete online order journey. The role involves providing sales support, guiding customers, and ensuring an exceptional customer experience. Candidates should have at least two years of experience in sales or customer support with excellent communication skills. This full-time position requires 40 hours per week, including weekends.